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Versa 2 needs a daily reset to receive notifications

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‎12-07-2020 03:51 - last edited on ‎12-09-2020 13:53 by

‎12-07-2020 03:51 - last edited on ‎12-09-2020 13:53 by

Hi there,
ever since I am running the Versa 2 Synch against my iphone 12 (ios 14.2.1) I experience a lack of notifcations on my fitbit device. Any time after a reset of the Versa 2 it works again. So general settings to allow notifications are fine.

As this is an almost daily issue, I wonder, if this is a behaviour you already experienced and maybe also have a solution for this.
Thanks in advance

 

 

Moderator edit: subject for clarity 

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‎12-09-2020 13:51

‎12-09-2020 13:51

Hi @Sue_2020, it's nice to see you again in our Community Forums.

 

I am sorry to hear you are going through this situation. Thanks for trying to resolve this and providing the additional details. I recommend confirming the steps to set up notifications and follow the troubleshooting instructions at How do I get notifications from my phone on my Fitbit device?

 

Keep me posted on the outcome. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎12-09-2020 23:34

In response to LiliyaFitbit

‎12-09-2020 23:34

Hi Lilyal,

thanks for your reply and suggestions. I crosschekced all of them and they are fine. As after a reset of the Versa things are doing fine for some hours, I am also sure, the settings on iphone and Versa are correct.
Btw: my husband is facing the same issue on his Versa, using iphone 12 pro.
Are you sure that most recent iOs and fitbit app and devices are working fine together in the notification aspects?

Kind regards

Sue

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