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Versa 2 no longer connecting to iPhone 6

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‎03-17-2020 16:37 - last edited on ‎04-06-2020 11:07 by Fitbit Moderator

‎03-17-2020 16:37 - last edited on ‎04-06-2020 11:07 by Fitbit Moderator

Yesterday my versa 2 just stopped working with my iPhone 6.  I have another versa 2 that I purchased a few weeks ago for my girlfriend, and that one will not see my iPhone either.  I uninstalled the app from my iPhone, other bluetooth devices work just fine such as my handsfree and a bluetooth keyboard/mouse but neither of the watches.  Is this something to do with this firmware update?

 

Moderator edit: updated label

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‎04-06-2020 11:06

‎04-06-2020 11:06

Hi @JCCunningham. It's great to see a new face around and I'm sorry for the delayed response.

 

Thanks for letting me know about your Versa 2 and the steps tried prior posting. Do you see an error message displayed on the Fitbit app when trying to sync? Have you made sure to have other Bluetooth connections turned off and in another room while connecting your Versa 2 to your iPhone 6? Even though you've tried some steps, I'd recommend to give a try to the troubleshooting from this help article.

 

Keep me posted.

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