Versa 2 not connecting to phone

[SunsetRunner]

I’ve spent two hours going to different forums to get different tips to fix this piece of garbage, I’ve tried every tip, even going into a different room... come on now, so infuriating...

[SunsetRunner]

Hello and welcome to the Fitbit Community @SunsetRunner 

I understand you’re experiencing issues trying to connect your Versa 2 to your phone. I would like an opportunity to assist you. Can you tell me what iOS device you have? (Example: iPhone 6 iOS 13, iPad Pro 11 13.3) Knowing this information will help. 
😃Keep me posted

[SunsetRunner]

iPhone XR, version 13.3

Sent from my iPhone

[SunsetRunner]

iPhone XR version 13.3. Brand new versa 2, deleted Fitbit app multiple times, along with phone, even delete the app then I’ll restart phone and reinstall it. Restarted versa, nada 

[SunsetRunner]

Hello again @SunsetRunner 

Have you tried restarting your Fitbit Versa 2? Here’s how: https: https://help.fitbit.com/articles/en_US/Help_article/1186

If your still experiencing an issue try this: please go to the Bluetooth settings on your phone and remove the tracker. In the list of Bluetooth devices you'll see the Fitbit Tracker and next to it, this symbol "!". Hit the symbol and it will take you to the next step, once you're there select the option that says "Forget this device" or "Unpair". Once you've made sure about that, go back to the Fitbit app,, tap your profile picture then scroll down and select "Set up a Device". This should start the setup process for your device. Just follow the instructions as they come.

If the issue is not solved after the above steps, please take a look at the help articles: Why can't I set up my Fitbit device? or  Why won't my Fitbit device sync?

😃let me know how it goes

[SunsetRunner]

Not trying to be a jerk but come on now.... I am great with technology, restarting it was my first thought. I have restarted the versa 2 multiple times, restarted my phone, restarted the blue tooth, restarted my phone after deleting Fitbit app, reinstalled and tried again. Even did it again with different WiFi. Nothing.

[SunsetRunner]

Update, got it to connect to my iPhone, but it won’t stay connected long enough to update and also can’t find my router/WiFi it’s not even two feet away from..............................………................... This was a Christmas present I got, now I realize it was more of a f*** you.. well done Fitbit 

[SunsetRunner]

Hello again @SunsetRunner 

I understand you’re extremely frustrated. It’s completely understandable. You can look through this article to see why your Fitbit won’t connect to WiFi here: https://help.fitbit.com/articles/en_US/Help_article/2249?q=Setup&l=en_US&fs=Search&pn=1

If this does not give you the answers you need I would suggest calling Fitbit Customer Service. Here are ways you can contact them: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs