Versa 2 notifications won't open in the app

[Dedexx]

when going on the Fitbit app and clicking on my versa 2 account it will load up but then I click on the notifications tab and it won’t load up at all the app is up to date but still won’t open the notifications tab. How can I fix this. 

Moderator edit: subject for clarity 

[Guy_]

This is a problem with the App, to fix it

In Android phone Settings *

Apps

Fitbit

Storage - clear cache [not data]

Force Fitbit shutdown

[though it doesn't seem to fully]

Log back in to the Fitbit app

*Quick Shortcut: Press and hold the Fitbit launch icon, then App info [on some phones]

Or for IOS uninstall/reinstall the Fitbit App, and redo all notification setup.

[MarreFitbit · Accepted solution]

Hi there, @Dedexx. Welcome to the Community Forums. @Guy_ Thanks for your input!

As a first step, please make sure that your Fitbit app is running the latest version, which is 3.40.1. Click here to be redirected to the iOS App Store to update if you haven't already.. Then, please sync your Fitbit device and afterwards, proceed with uninstalling and reinstalling the Fitbit app. Now, you can try using the Notification menu. 

I've moved your post to the iOS App board for organization purposes.