The Fitbit Community

Where is my dashboard?

I updated my app today and now I’ve lost my dashboard? I’m using a versa2 on a iPhone 14. Does anyone know what I can do? Thanks

Resolved! Same data for consecutive days

On my Versa 2 the app has recently started shown the same data for consecutive days. Shows 7034 steps today, 7034 steps yesterday & 7035 steps Monday. The previous days are correct. If I close & restart app it sorts out, but after an hour or so prob...

Resolved! Fitbit notifications on my phone

I am getting a Fitbit notification on my I phone . When I tap on it it opens my Fitbit app. When I go to notifications in the app nothing is there ?

Versa 2 shows miles rather than steps

On the app (not watch face) I used to get total steps. Now it only reflects the total miles for the day/week/month. Does anyone know how to get the app summary back to steps? Thanks

Resolved! How do I change the order of the metrics within the headings for Activity, Health, Sleep, etc.?

New app just downloaded. After reading these posts, I guess I'm lucky that the new app didn't brick my Versa 2. I just need to know how to change the order of the metrics within the headings such as Activity, Health, Sleep, etc.? For example, U...

Can't reset my Versa 2's timezone

My versa 2 is linked to my google account and now will not go to Fitbit settings, only google. How do I get to advanced settings?Moderator Edit: Clarified subject

App not updating heart rate

My Versa 2 is working fine, but the app is not showing my current heart rate. All other data in the app is updating, just not the heart rate. Heart rate is stuck on resting heart rate. Problem started yesterday.

Cheer and Taunt not working with IOS

My notifications stopped working in January on an iPhone13 and Versa2. I have updated the app. I have logged out of the app in iOS. I have turned off bluetooth. After turning everything back on, the Cheer and Taunt features still do not work. Wh...

Cannot view graphs in landscape

I used to be able to view graphs in landscape on my iPhone 13. Landscape enables me to see more detail. I guess an update killed that feature?

Fitbit app won’t open

This started out of the blue this morning. The app will open to white screen and then immediately closes. I have tried all the things… restarting, turning off blue tooth, deleting and reinstalling the app. I even called support and they had no answer...

Resolved! Unable to log into my app

I can’t log in to my app Moderator edit: updated subject for clarity.

Versa 2 won't pair with iPhone

So I have an iPhone 6s, as does my wife. We bought two of the Versa 2 devices and hers paired just fine. Mine didn't. Both running iOS 13.3. Spent one hour with Fitbit help personnel running through algorithms to no avail with decision to return d...

App won’t open

My Fitbit app was working fine earlier and now has frozen and just won’t open.

Versa 2 showing future heart rate

I'm using a Versa 2 FitBit with an Apple 13 mini running IOS 15.3.1 (most current version) with the most current version of the FitBit app available.I am currently looking at my resting heart rate history for today (13MAR22) at 10:38 AM and the chart...

Unable to login to Fitbit app iOS

I tried to sync my Fitbit this morning and it wouldn’t sync even after restarting my phone and the watch. I decided to delete the app and reinstall and now I’m not able to login to the app at all. I just get a message saying “Oops, something went wro...

Versa 2 not syncing with my iPhone

I used to use my versa 2 everyday but lately it is not updating with my IPhone so, because of that it is out of date and it is not connecting with the Bluetooth of my IPhone. Moderator Edit: Clarified subject

Iphone synch

Since newest app upgrade, the iphone fitbit app will not synch or connect to Bluetooth or wifi. I have done all suggested troubleshooting at least twice. All notifications on the website acknowledge android issues. Is the iOS problem being addressed...

Dashboard exercise tile not updated

The dashboard exercise tile does not show today’s swim when I scroll through. it appears to be showing an old one - the first one I logged this year. When I select the exercise tile to see all activity the swim is shown correctly but the dashboard st...

Versa 2 Problems

I just got my versa 2, 3 days ago. It keeps asking me to activate GPS. I do not want to. It’s really annoying to be asked every time I look at the app. I’ve tried all the solutions in the forums (make sure updated app, reboot phone and app and watch....

Monthly/weekly distance not tracking

My Versa 2 is tracking my daily walking distance on the dashboard but when I view the exercise stats it shows distance as zero for weekly or monthly stats even though I’m walking around 5 miles per day. Any ideas anyone?

Resolved! Versa 2 notifications won't open in the app

when going on the Fitbit app and clicking on my versa 2 account it will load up but then I click on the notifications tab and it won’t load up at all the app is up to date but still won’t open the notifications tab. How can I fix this. Moderator...

Versa 2 won't sync with iPhone

Hi Lizzy ive jumped on this post as I am having trouble with syncing. I’ve had my Versa 2 for just over a year. It has not synced since yesterday morning. I’ve removed it from my phone’s Bluetooth settings but there is no option on my app to do the...

Daily Activity Goals Keep Resetting

Forgive me if this is already a topic, but I didn't see it. I think there might be a bug in which if you switch from Parent view to Kid view and then back to Parent view, you daily goals (steps, distance, calories, floors) reset back to 0. Does any...

Heart rate sleep graph not showing

Heart Rate graph not showing for sleep

Versa 2 not showing me the graph for sleeping heart rate

My fitbit app isn't showing the graph for my sleeping heart rate. it just tells me the stats. I have a versa 2. It's been happening for over a week now, have turned both phone and watch on and off again.

Versa 2 won't receive notifications

My Versa 2 has stopped receiving text and phone call notifications. I have uninstalled, and forgotten the device, switched the Bluetooth on and off and checked all notifications are enabled ( I have an iPhone11) I have also noticed that in the Fitbi...

Resolved! Can't access to notifications settings tab

Anyone having problems, clicking on the notification tab on your fit app on iPhone ? Moderator Edit: Clarified subject

Resolved! New firmware update Versa 2 STILL does not get rid of a bug

I have bought and then returned two different Garmin watches. I am sticking with Fitbit for now. I was delighted to see a firmware update tis week! BUT it STILL did not get rid of the extremely annoying question about Bluetooth Location Sharing EVER...

How to stop instaling an app

Hi. I recently wanted to instal fitbit coach from aps but it doesn’t instal and i can’t stop instaling. Also my phone wont sync with my watch because of it. What can i do? I restart my watch, my phone and nothing

App running in background

How do I keep the versa app running in the background

Alexa was fine but now keeps disconnecting

versa 2I have to go to the app (iOS 14.2) logout and login again. It starts working but will the say it needs setting up an hour later. I then logout login and it works for another few minuets before failing once again anyone nknow how to fix this???...

Versa 2 not syncing with multiple iOS devices

Suddenly today, my Versa 2 cannot find or synch on several of my devices, including an iPad Air and iPhone SE. But it can find and synch on my iPad Pro. I have reinstalled Versa App on these devices, switched Bluetooth on and off, reset device networ...

Unable to log data on dashboard

When trying to add food, water, exercise, etc nothing happens. Tapping the + sign like normal and not opening. I have closed and restarted the app several times, hard restart on the iPhone, and checked for updates. Any ideas?? Moderator Edit: Clari...

Pairing Versa 2 with iPhone SE 2020

Got the new iPhone SE 2020 over the weekend. Fully updated iOS on the phone and Fitbit app. Now, Versa 2 can't be found by the phone. Anyone else having issues with this new phone? My Versa 2 is still discoverable on my old iPhone SE, but not on the ...

Missing historical sleep score after updating to iOS 3.24.1

Is anyone having the same issues after updating the Fitbit app to 3.24.1 today (June 26, 2020)? All of my previous sleep scores are missing and only today’s score is showing on the app. Are we going to get the previous scores back?

Notifications

I’m not getting notifications on my brand new Versa 2 even though I have everything on and have followed all the trouble shooting?

Resolved! Pairing versa 2 with iPhone 8

Hi. I’ve been unable to pair my Versa 2 with my iPhone 8. My husband bought the Versa 2 and tried it for a week and decided he didn’t want it. I’m trying to pair it with my phone but it’s not working. I have tried restarting both phone and watch. I’...

Not able to connect Whats App

Yesterday I received my versa 2. Everything is working correctly, and all is updated. Accept whats app notifications. In the list of app notifications I can choose all my apps, only whats app is not showing in the list.I restarted my versa twice, and...

Unable to set up notifications on my Versa 2

Hello. I got my device for Christmas and I have not been successful in setting up to recieve text, phone and calendar notifications from my phone. I've followed all of the instructions in the forums and I'm still not able to get it to work. Can so...

iOS 13.4.1 not compatable with Versa 2

Since iOS 13.4.1 updated on my iPhone on Friday, April 10, my Versa 2 is (1) unable to click through the front screen to view different stats (e.g., heart rate, steps), (2) unable to scroll to other screens, and (3) the message notification pull-down...