help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Forum Posts

Sign In to Post

Fix obvious bugs in the Fitbit app

I am using a Fitbit Charge 2. I am thinking of upgrading to 6, but I hesitate because the mobile app (iOS) has some obvious bugs. For example, the cardio zone summary below the chart shows 0%/0 min in all zones all the time. It seems like a very basi...

Workout History Missing

On or about 2/7, I noticed that my entire library/history of workouts (e.g., P90X, Insanity, etc.) was missing. In its place was a very generic list of workout options to track (e.g. Elliptical, Weightlifting, Walk, Run, etc.). I had more than 10 yea...

App no longer tracks exercise stats

App used to track time, distance, pace, % time in heart-rate zones, etc., for runs. Used to provide same, and map route for bike ride. No longer. These were the reasons I purchased a FitBit. What the app provides now I can do with a $20 stopwatch.

Logging activity makes app glitch

When logging activity it adds more steps rather then to just categorize steps as “walk”.Not enough choices for activities or possibility to create own category. Logging past walks may erase all activities for a day

Uneubu by • Jogger
  • 124 Views
  • 0 replies
  • 0 votes

Poor transition to Google- data is not correct

There is a flaw in the data being received by app in my iPhone.I walked 5 miles which generally was calculated at a certain number of steps. The steps and mileage don’t correlate.No active minutes were recorded despite walking at a moderately active ...

Resolved! Cannot log into iPhone app to setup Versa 3

Versa 3. All charged. Following set up instructions I have downloaded app to my iPhone 13. When I hit "Sign in with Google" and choose "Continue as Andy" the app spins for a bit and then the screen says "Something went wrong. Please try again." "Go b...

Updated app

I can’t update my calorie intake in the new app. I change it, but it changes back.

Improve Swedish translation on Fitbit app

As the title says. Please get qualified, professional translators or a good translation company to do the translations of the mobile apps. I'm specifically desperate for the Swedish translation to get an overhaul.

Food Data Base Search Way Slow

The new update has greatly slowed the search and scan features for logging in food.The new update spends minutes to search for a food to log in. Very frustrating. You previous app was much more user friendly dashboard to see your daily progress and f...

Bob59 by • Jogger
  • 671 Views
  • 4 replies
  • 1 votes

Food Logging

The iOS display shows a seemingly endless search for foods in my database, or accessing a new food item via a barcode takes an absurdly long time. Connectivity at my home is blisteringly fast fiber, yet waiting for my iPhone to gather my data is excr...

Maguid by • Jogger
  • 390 Views
  • 1 replies
  • 0 votes

Re-gain actual step streak after app update

Twice in the last year the exercise section of the Fitbit app has gotten a major update, and both times the step streak clock restarted. I would like continuity, even after a major app update, to track the number of days I've met my step goal.

cb127 by • Jogger
  • 446 Views
  • 0 replies
  • 0 votes

Glitch in heart rate zones in IOS

There seems to be a glitch in IOS (not sure about Android) when you can’t change the “Custom Max Heart Rate”. You can toggle it on but after putting in a new number it reverts to 0 and doesn’t keep the change.

CindiLi by • Strider
  • 468 Views
  • 4 replies
  • 1 votes

SPM to BPM

In My Country our Heartrate is in BPM Not in SPM so it would bei nice If you can Change that

Pukima by • Jogger
  • 844 Views
  • 1 replies
  • 0 votes

Unable to use barcode scanner for adding food

I have quickly noticed that I am unable to use the barcode scanner to add my food in the app.Every time I scan something it flashes red and says it doesn’t recognise it.This is very frustrating.i have been informed by customer support it only works f...

Return Distance/Mileage Sharing from App

Recently, the ability to share distance of treadmill runs has been discontinued and instead the app only shows steps taken during the activity. Please restore functionality. Unfortunately, I can’t use Fitbit without being able to share dated distance...

Ljc13 by • Jogger
  • 250 Views
  • 1 replies
  • 0 votes

App Update Suggestions - Things I Miss 3.2 (851)

Is there a way to keep my active days, weight, sleep measurements, etc. on top like the previous app version? It's kind of annoying to have to rearrange them every day due to challenges.   Also, I think something's broken with friend requests.  I'll ...

Issue with setting alarms

At the initial alarm set screen, if I go to edit the silent alarm by tapping the ‘time’ and not the toggle, I can go edit the alarm time immediately but then I come back to the initial screen, I have to wait for sync to fully complete before I can th...

Fitbit app not availabe on Apple iStore - Mauritius

Hello, I received my Charge as a Christmas gift last year and I love my new 'buddy'.  The only problem is that I cannot sync with my iPhone as the app is not available in Mauritius and it so frustrating as I always have to open up my PC and sync my f...

Anubha by • Recovery Runner
  • 504 Views
  • 2 replies
  • 0 votes