What happened to the + sign on Sleep and Exercise on the Dashboard in iOS?

[noname1919]

As of about three hours ago I could log exercise and sleep directly from the Dashboard. As of an hour and a bit ago, I went to start logging a walk, and there was no + sign on the "exercise" Dashboard item. I was able to log the walk by

--> selecting the dashboard item for exercise,

--> working out that the little stopwatch icon on the subpage was potentially helpful,

--> access the "track / log" screen there.

Similar situation for "Sleep" though I haven't tried logging that yet.

Why on *earth* would the designers want to bury functions that were one layer into the app and put them three layers in? Especially for core features of the product? I contacted Support about this, and apparently it was not something wrong with my app, it is a deliberate choice.

This, on top of the occasional hanging when logging foods that aren't on the "custom" list, and the app Dashboard sometimes resetting to the bottom when I switch between apps, are making me seriously consider switching to some other device--and I've been happy with Fitbit for at least 3 years.

[Ck1389]

Since the iOS update, the Fitbit will No longer allow me to input exercise manually. This was not a problem prior to the problem prior to the update. 

The number of issues following the update is unacceptable. Fitbit are a big

Investment for me and many others. If these aren’t corrected I certainly will no longer be using this device. Fitbit, are you taking steps to remedy these many issues? 

thanks 

[RuthDublin]

Im having the same problem but just today I wonder will there be a fix soon? 

[Salky]

I’m having same issue as of 10/1/2019 on my charge 3

[RoxiTheRotti]

I’m having the same problem. It’s not tracking correctly too. Says I did 12 mins exercise but I took the dogs 40 mins! 

[Stella616]

Same issue.  As of today, October 2nd I can no longer manually add my exercise!  What the heck?  So NOT okay FitBit!!!  What’re you doing to address this ASAP?

[JLuutje]

Here the same for several weeks, so before IOS update already.

Is there a fix already?

[Stella616]

After updating my iPhone yesterday, I’m unable to manually add/track my exercise!  When will this be addressed FitBit?  This is a major issue!

[AuburnBoy]

Since Oct 1, 2019 I cannot manually add new exercise to Fitbit. Any suggestions how to fix this?

[AuburnBoy]

Since Oct 1, 2019 I cannot manually add any new exercises. Any suggestions how to fix this?

[AuburnBoy]

Since Oct 1, 2019 I cannot manually add any new exercises. Any suggestions how to fix this?

[Odyssey13]

Hi @AuburnBoy  your posts were merged because cross posting is discouraged on the forums. I'll move this to the iOS area, as others have mentioned it happening to them.

[AuburnBoy]

Thank you


Sent from my iPhone

[Judgetribe]

I had the same problem this morning, thank you for pointing me in the right direction with logging exercise. Hopefully this is just an oversight by the developers and we will see the plus sign back where it belongs.

Cheers

Robbie

[noname1919]

Glad I could help with an interim solution, while we wait for it to actually be fixed!

[SunsetRunner]

Fitbit Support is aware of this problem but as usual, they don’t seem to care. They have not offered a permanent fix. It happened to my husband, who uses a One, and to me (Alta), yesterday morning. 

Here’s a workaround:

Click on exercise tile

Click on the stopwatch icon, upper right corner 

You can start GPS there or log your exercise 

[Judgetribe]

Hey the "+" symbol is back😀

[noname1919]

I noticed that, too. I am afraid I don't trust that it won't disappear again randomly, but I am pleased that it, and the sleep + sign, are back.