Forum Posts

GPS is not working when my iPhone is locked

Hello, I got an IPhone 15. And when I go out for my runs, I like to use the GPS feature on the app while wearing the Fitbit Charge 2. Although, I’ve discovered that the GPS tracking does not work when my iPhone is locked. Even if I lock my phone whil...

Fitbit app still not tracking distance

So I posted a whole back about my Fitbit app not tracking the distance for walks. Someone disabled the post so I have to start a new one. It still is not working and I have received no help. Original post “Since I transferred my account to google my ...

IMG_2725.jpeg IMG_2724.jpeg

Time zone keeps resetting

My Charge 2 keeps resetting to UHT time zone. I have tried Yukon time zone but it’s not correct and since the Yukon doesn’t change time I have to use Edmonton time  in the winter and Pacific in the summer but my app doesn’t like that and it goes back...

LLFCC by Recovery Runner
  • 233 Views
  • 3 replies
  • 0 votes

Charge 2 heart rate graph shows clock time on iPhone

Since the update, the app shows the time for heart rate during exercise as clock time, not minutes from start.  It’s ok on the web dashboard, is there a way to change this on the app?  I’ve had a look but not found anything.  It’s not too useful havi...

ifg by Recovery Runner
  • 129 Views
  • 2 replies
  • 0 votes

IPhone 12 Not Detecting Charge 2

I can’t get my Charge 2 to pair with my new iPhone 12 Pro. The phone isn’t even detecting it both in the Fitbit app and in Bluetooth settingsI’ve tried turning off Bluetooth and turning it back on. I’ve tried resetting the tracker. I’ve tried uninsta...

mrovet by Jogger
  • 6232 Views
  • 13 replies
  • 11 votes

Charge 2 iOS location settings

I have a charge 2. I don't like the IoS location settings in my iPhone to be set to 'always' (or to 'never'). however, if you set it to 'while using the app', every time the app is opened (even from a locked screen) there is a mandatory 'location acc...

Fitbit app icon shows the number 100

I cannot remove ‘100’ notifications on app icon can you help please ?       Moderator edit: subject for clarity

Gendrew by Jogger
  • 367 Views
  • 3 replies
  • 1 votes

Can't download app

Hey, I tried syncing my fitbit but got a message that I needed to do a software update on my iphone 6. I did that and I have enough room but I still can't download the app. I tied deleting it and reinstalling it but the icon is grayed out to do the d...

alattey by Jogger
  • 310 Views
  • 2 replies
  • 0 votes