help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Forum Posts

Sign In to Post

app on iPhone freezes when entering food

The app on my iPhone 15 freezes when entering food. I must close out the fitbit app and go through the process to enter each food.

NCQ by • Recovery Runner
  • 96 Views
  • 0 replies
  • 1 votes

Not showing correct Zone Level

Is anyone having problems with Inspire 2 with the 4.06 update not showing the correct  Zone level after a work out? I hate the new format that you can no longer see zone levels achieved in a visual.  I also think it’s miscounting my steps.  Thanks!BT...

Tgirl34 by • Recovery Runner
  • 154 Views
  • 2 replies
  • 1 votes

Resolved! Fitbit app won't open

Hello my fit but app won't stay open. When I click the icon it opens and quickly closes down again. I have checked for updates done any that were required. Tried turning off/on phone 3 times and still not working. Any suggestion??Thanks

Nicole80 by • Jogger
  • 86738 Views
  • 59 replies
  • 46 votes

Charge 5 - no sleep, health metrics or readiness since Nov 11th

Hi Fitbit forum, I have a charge 5 with Premium included for 6mths. Until recently it was working perfectly. From around November 11th for some reason it now no longer tracks sleep, health metrics, readiness or stress. Steps and hr seem unaffected.  ...

Fitbit app not availabe on Apple iStore - Mauritius

Hello, I received my Charge as a Christmas gift last year and I love my new 'buddy'.  The only problem is that I cannot sync with my iPhone as the app is not available in Mauritius and it so frustrating as I always have to open up my PC and sync my f...

Anubha by • Recovery Runner
  • 430 Views
  • 2 replies
  • 0 votes