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Unable to login to Fitbit app iOS

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‎09-25-2021 16:48

‎09-25-2021 16:48

I tried to sync my Fitbit this morning and it wouldn’t sync even after restarting my phone and the watch. 
I decided to delete the app and reinstall and now I’m not able to login to the app at all. I just get a message saying “Oops, something went wrong”

If I select the Forgot Password option the app won’t send me an email to my email address but gives me a different error message instead “Failed to Send”

Can somebody please help with this?

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‎09-27-2021 10:38

‎09-27-2021 10:38

Welcome to the Community Forums @Robcohenct. 

 

Thanks for the details mentioned and the troubleshooting performed prior to posting. I'd like you to double check if you're able to log into the online Dashboard. In the meantime, Let's try the following: 

 

  1. Clear the app cache 
  2. Restart your phone one more time 
  3. Try to log into the Fitbit app and make sure you're following these steps to reset your password.

Hope this helps. 

Cindy|Community Moderator| Did you find my post helpful? Vote for it or mark it as a Solution!
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