help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Iphone synch

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-25-2021 13:12

‎06-25-2021 13:12

Since newest app upgrade, the iphone fitbit app will not synch or connect to Bluetooth or wifi. I have done all suggested troubleshooting at least twice.  All notifications on the website acknowledge android issues. Is the iOS problem being addressed?

Best Answer
Labels:
2 REPLIES 2

‎06-26-2021 04:29

‎06-26-2021 04:29

@Limimol   I am moving your post to the iOS forum.  I think you have a better chance of getting help.  Can you also tell us what model iPhone you use and what is you current app version?

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer
0 Votes

‎06-26-2021 09:46

In response to LZeeW

‎06-26-2021 09:46

My current app version is the most current app version 3431, my versa 2 is all up to date according to the app. My phone is not the problem. 12max

please just give us all an approximate time frame for fixing, instead of letting people assume it is their product. I understand there can be coincidental product issues at the same time, but acknowledging the problem on the server side would go a long way towards customer service. The app was updated a week ago, and that is when many of these issues started. 
it is not my watch

it is not my phone

thanks

Best Answer