Versa 2 says No Internet Connection when connected to mobile data, not WiFi

[Domtom010]

Hey,

So I got the Versa 2 in 11/2019 with my LG G6 and it was working fine. I switched to iPhone 11 last months (01/2020) and now my Versa 2 keeps saying “No Internet Connection” anytime I’m NOT connected to a WiFi source on my iPhone. This is really frustrating as it should be able to run on my phones data (unlimited plan via T-Mobile). 

I’ve don’t just about every troubleshooting step with Fitbit representatives:

-Restart device

-Toggle WiFi on/off

-Toggling “background app refresh” in iPhone settings

-Logging out of fitbit

-Delete and reinstall fitbit app

-Restart iPhone 

After all this failed, I was told by Camilo G. from fitbit that the problem is probably my ISP and not the Fitbit/Fitbit app. This is confusing because all my other iPhone apps work fine with and WITHOUT being connected to WiFi. Either way, I reached out to T-Mobile about this and am hoping to find a solution. Very disappointed and frustrated with this.

-Dom

Moderator edit: updated subject for clarity

[LizzyFitbit]

Hi @Domtom010. Welcome to the Community Forums. I'm sorry for the delayed response.

Thanks for sharing detailed information about your experience with your Versa 2 and the steps tried with our Support team. I understand how you're feeling about not being able to connect your watch to your mobile data. Every feedback posted in the forums never goes forgotten as it helps us to improve our products and services. About your concern, please keep verify your mobile data settings with T-Mobile and keep and open communication with our team so they continue working on this and provide you with more details.

If you have any other question, feel free to let me know.