03-09-2021 18:27 - last edited on 03-12-2021 13:00 by LiliyaFitbit
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03-09-2021 18:27 - last edited on 03-12-2021 13:00 by LiliyaFitbit
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Why does it take forever to sync? The app freezes constantly... The device itself, I feel like I have to hit it for it to wake up. Anyone else have these issues?
Moderator edit: subject for clarity

03-12-2021 12:59
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03-12-2021 12:59
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Welcome to the Fitbit Community, @Evarga.
Thanks for the details shared in your post. I understand how you are feeling about this situation. Syncing difficulty is usually caused by a missing requirement and I recommend following the complete troubleshooting steps from this help article: Why won't my Fitbit device sync? Regarding the issue with your watch, try to restart it and make sure the screen wake setting is turned on. For more information, see How do I see the time on my Fitbit device?
Hope this helps!
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

