Versa 2 won’t stay synced

[RandiMN]

Does anyone have trouble with their  Versa 2 staying synced with their iPhone? I am constantly forgetting the device then re-adding it in Versa. Once it syncs it will stay synced for a day maybe 2 at most. Then I have to reset it again. Everything is up to date.

Moderator edit: updated label

[LizzyFitbit]

Hi @RandiMN. Welcome to the Community Forums.

Thanks for letting me know that your Versa 2 doesn't stay synced, as well for the steps that you've tried so far. I know how you're feeling about this situation and let's work on this together. Before anything else, do you see an error message when trying to sync? Also, do you recall since when this started to happen?

If by re-adding it you mean to have paired it again via Bluetooth, let's try reconnecting it to your account so we can monitor its behavior:

1. Remove your Versa 2 from the Bluetooth settings one more time.
2. Make sure to turn off other Bluetooth connections nearby just for this process.
3. Force quit the Fitbit app and reboot your phone.
4. Restart your watch.
5. Open the Fitbit app, tap on your profile picture > Set Up a Device.
6. Choose your Versa 2 from the list > replace and follow the onscreen instructions.

I'll be around, keep me posted.

[DenikaS]

Hi there, this is happening to me as well. I just recently bought by versa 2 and it’s been this day since day 1. I have tried all the steps as mentioned below with no success. 

[LizzyFitbit]

Hi @DenikaS. Welcome! It's great to have you on board.

Thanks for joining the conversation and sharing that your Versa 2 has had this issue. I'm sorry that you've had this experience with your new watch. Because you've tried the troubleshooting tips from my post, please provide me with your phone's model and OS/software version. These details will help me to investigate.

Additionally, make sure to keep the Fitbit app and your Versa 2 updated.

I'll look forward to your response.

[Lsgtori]

I’m having the same issues and I have tried all of the aforementioned steps as well with no resolve. This has been going on for a while. I have an iPhone. Any other suggestions?? I’m very disappointed with the Versa 2 and this is my 3rd Fitbit tracker!

[Ms.dzur]

Same exact issue here as well. Re-setting up my watch does not help. This is the second fitbit I've owned and the first one was faulty from the beginning. This one is super disappointing. Never buying a fitbit again.

[LizzyFitbit]

Hi @Lsgtori and @Ms.dzur. Welcome to the Community Forums.

@Lsgtori Thanks for taking the time to troubleshoot your Versa 2. I understand where you're coming from and because the suggestions shared in this thread didn't worked for you, I'd recommend to get in touch with our Support team so they can provide you with further assistance. Please click here to get connected with them via chat or phone.

@Ms.dzur Thanks for joining this thread and for every step tried prior to posting. I'm sorry that you've gone through this experience. I was checking your details and I noticed that you already have a case created. Your case is on good hands, so please keep an open communication with our team so they can help you with this matter.

See you around.

[Junebugbitter]

Same as Lsgtori. It’s extremely frustrating but only started happening when I got my new iPhone. So I suspect it’s a bug. I’m about ready to get new Apple Watch if this keeps happening which only makes me angrier because I feel like  Apple does it on purpose so you buy their product. Is there a known API bug?

[LizzyFitbit]

Welcome on board, @Junebugbitter.

Thanks for letting me know about your watch, and I'm sorry for the inconvenience. This isn't the experience that we want you to have and please know your feedback will help us to keep improving our devices. If you want to give your watch a chance, may I know if you've exhausted every step described here? If not, please follow the requirements and troubleshooting steps in order to get your watch syncing correctly.

[MJClark5]

I’m having the same issue with Versa 2 since I switched from Android phone to new iPhone 14. I have tried all the steps: removing from Bluetooth, removing device from Fitbit app, restarting phone and watch, adding device back to Fitbit app, restarting watch; turning on blue tooth connection for watch… making sure iPhone Background app refresh is on for Fitbit. The issue is not that it won’t sync with iPhone, it just won’t sync automatically for long. Multiple times throughout the day I have to manually open the Fitbit app on iPhone and drag down to renew re-sync.

[LizzyFitbit]

Welcome to the Fitbit Community, @MJClark5.

Thanks for letting me know about your Versa 2, and sharing every step that you've tried so far. I understand how frustrating this can be and just to confirm, do you have other Bluetooth devices nearby? While your watch is connected to your iPhone, having multiple Bluetooth connections around might create interference.

That being said, let me share our team recently released a new update for the Fitbit app which enhance its performance. For this reason, please try rebooting your phone one more time and keep an eye on its behavior. Take in mind the Fitbit app must remain in the background in order to sync automatically.