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Versa 3 won't sync to my iPhone after the iOS update

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‎03-24-2021 14:59 - last edited on ‎03-25-2021 04:54 by Fitbit Moderator

‎03-24-2021 14:59 - last edited on ‎03-25-2021 04:54 by Fitbit Moderator

I updated my iOS software today to 14.4.1 and since the update I have been unable to sync my Versa 3. I’ve tried turning Bluetooth off/on, restarting device, removing Fitbit app & reinstalling it & forgetting my device. After doing this it won’t find my Versa 3 anymore to re sync- please help!

 

Moderator Edit: Clarified subject

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1 BEST ANSWER

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‎03-25-2021 04:57 - edited ‎09-12-2023 09:05

‎03-25-2021 04:57 - edited ‎09-12-2023 09:05

Hi there. @VicHob. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

Before considering other options, I'll like you to confirm if the you've tried the steps below: 

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa 3 automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If your Versa 3 is still not syncing, see Why won't my Fitbit device sync? 

I've moved your post to the iOS App board for organization purposes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎03-25-2021 04:57 - edited ‎09-12-2023 09:05

‎03-25-2021 04:57 - edited ‎09-12-2023 09:05

Hi there. @VicHob. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

Before considering other options, I'll like you to confirm if the you've tried the steps below: 

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa 3 automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If your Versa 3 is still not syncing, see Why won't my Fitbit device sync? 

I've moved your post to the iOS App board for organization purposes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes