help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Bluetooth not working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-23-2020 20:25 - last edited on ‎05-25-2020 17:20 by

‎05-23-2020 20:25 - last edited on ‎05-25-2020 17:20 by

It's like the bluetooth on the Versa isn't working. My iphone won't sense it (have NOT updated to 13.5), my computer won't sense it, and neither will the PC app.  

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎05-25-2020 17:19

‎05-25-2020 17:19

Welcome to the Fitbit Community, @stgoff001. I am sorry for the delayed response.

 

I am sorry to hear that the Bluetooth on your Versa isn't working. Thanks for trying to resolve this and I am here to help. I appreciate the additional details and would like to advise that the syncing issue with iOS 13.4.1 has been reported to our team and we're actively working on the fix. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution. Meanwhile, please try the following:

 

1. Go into your iPhone's Bluetooth menu
2. Tap on the icon next to your Fitbit device
3. Press Forget this device
4. Re-open the Fitbit app and re-bond your device.

 

Since you're using several devices to sync your Versa, make sure the other device isn't nearby. If the device is nearby, turn off Bluetooth on it. For more information about syncing to several devices, see Can I sync my Fitbit device with more than one device?

 

You can find the complete troubleshooting instructions in this help article: Why won't my Fitbit device sync?

 

Let me know how it goes, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes