Versa Doesn’t Receive Notifications & App Won’t Track Steps

[Lburgos]

I got my Versa in May and it worked fantastically, for a month or so. Then I stopped receiving notifications on my Fitbit. I heard there were some IOS app bugs so I waited a few months. Still hasn’t resolved. Then a month ago my app stopped tracking steps. They show up on my Versa itself but not the app. I’ve tried all the trouble shooters, including restarting the app and Fitbit, turning Bluetooth off and on, checking all settings, etc. Anyone have any ideas? Because at this point I’m basically using my Fitbit as a watch 😒

[JoRoCo · Accepted solution]

Had the same issue - working perfectly for a month then not syncing for the last few days. Finally had the chance to follow the troubleshooting tips. After following troubleshooting tips like you have done, had connection but updating to phone was taking soooo long. Restarted Versa and iPhone three times and all is good now. Good luck.

[Lburgos]

Hey thanks! Worked that time. Guess I gave up too quickly 🤣

[MarcoGFitbit]

Hello @Lburgos and @JoRoCo, have a warm welcome to the Fitbit Community, it's great to have you on board. 

@Lburgos, I appreciate you have taken the time to reply to your first post and let us know @JoRoCo's instructions were helpful for you and your issue has now been resolved, I'm very glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!