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Unable to log in to my account.

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‎09-28-2018 09:50 - last edited on ‎10-01-2018 09:19 by Moderator Alum

‎09-28-2018 09:50 - last edited on ‎10-01-2018 09:19 by Moderator Alum

Hi, Since 23rd Sept my charge 2 has not been syncing to my IPhone 6s. I have tried force stopping the app, turning Bluetooth on and off, I have turned my phone on and off. Then I uninstalled the app and now the app wont even let me log back in. keeps saying "Oops Something went wrong. Please try again. the request timed out." I know its not my phone as everything else still works. and its not my fitbit account log-in cause I can still log-in on a computer. Please can someone help? This is happening exactly one year after I got the charge 2. I had the Charge HR before that and had to upgrade because of sync issues...

 

Moderator Edit: Clarified Subject.

Best Answer
1 REPLY 1

‎10-01-2018 09:22

‎10-01-2018 09:22

Hello @dee1000, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for having taken the time to report this to us. We experienced some issues with the Fitbit app and some of our users reported they were not able to log in. At this moment our development team has already resolved this issue and you should now be able to log in, please try again and let me know if you're still having issues. 

 

Now, if your Charge 2 is not syncing correctly, please try the following:

  • Make sure the latest version of the Fitbit app is installed on your phone.
  • The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
  • Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
  • Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

  1. Force quit the Fitbit app. 
  2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
  3. Open the Fitbit app.
  4. If your Fitbit device didn't sync, restart your phone again.
  5. Open the Fitbit app.
  6. If your Fitbit device didn't sync, restart it one more time.
  7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
  8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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