Versa not syncing after updating app to 2.79

[Saber0108]

Since update on September 24, my Versa not sincing with iPhone... very frustrated!

Moderator Edit: Clarified Subject.

[SteveH]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/

[MarcoGFitbit]

Hello @Saber0108, have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you too @SteveH, thanks for all your help with this situation. 

@Saber0108, I appreciate you have taken the time to let us know your Versa is having trouble syncing after updating the app. At this moment I would like to suggest you to try the troubleshooting steps @SteveH kindly provided and if your Versa is still not syncing, I would like to recommend to set up your Versa as a new device to reset the connection between the watch and your phone. Don't worry, all the information already synced to your account won't be deleted and your Versa can store up to 7 days of detailed information as well. 

To set up your Versa as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, give it a try and keep me updated! 

[Saber0108]

That's great! Thank you. I have re installed my Versa as a new device and now syncing perfectly with my phone. I had thought about doing that initially, but I didn't want to lose all my data... however, you calmed my fears and all is good!
Thank you,
Sarah

Sent from my iPhone

[MarcoGFitbit]

Hello @Saber0108, I hope you're doing well, thanks for taking the time to reply and let me know that after following the troubleshooting steps provided earlier your issue got resolved, I'm very glad! 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[Saber0108]

Thanks! I will do! Chat soon 😊

Sent from my iPhone