09-25-2018
17:10
- last edited on
09-26-2018
07:37
by
MarcoGFitbit
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09-25-2018
17:10
- last edited on
09-26-2018
07:37
by
MarcoGFitbit
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Since update on September 24, my Versa not sincing with iPhone... very frustrated!
Moderator Edit: Clarified Subject.

09-25-2018 23:49
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09-25-2018 23:49
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The usual things to try when you get syncing issues are:
- restart phone
- restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
- restart fitbit a few more times (it doesn't always work)
- "forget" the fitbit in the phone's bluetooth settings
- go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/
09-26-2018 07:39
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09-26-2018 07:39
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Hello @Saber0108, have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you too @SteveH, thanks for all your help with this situation.
@Saber0108, I appreciate you have taken the time to let us know your Versa is having trouble syncing after updating the app. At this moment I would like to suggest you to try the troubleshooting steps @SteveH kindly provided and if your Versa is still not syncing, I would like to recommend to set up your Versa as a new device to reset the connection between the watch and your phone. Don't worry, all the information already synced to your account won't be deleted and your Versa can store up to 7 days of detailed information as well.
To set up your Versa as a new device:
- Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
- Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
- Choose your tracker and follow the onscreen instructions to continue
- When the app asks you to replace your current tracker, please replace it and continue with the process.
- When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.
I hope this can be helpful, give it a try and keep me updated!
09-27-2018 00:14
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09-27-2018 00:14
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Thank you,
Sarah
Sent from my iPhone

10-01-2018 09:35
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10-01-2018 09:35
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Hello @Saber0108, I hope you're doing well, thanks for taking the time to reply and let me know that after following the troubleshooting steps provided earlier your issue got resolved, I'm very glad!
In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!
10-01-2018 14:56
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10-01-2018 14:56
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Sent from my iPhone
