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Versa Lite is losing time

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‎01-26-2022 11:22 - last edited on ‎01-31-2022 15:49 by Fitbit Moderator

‎01-26-2022 11:22 - last edited on ‎01-31-2022 15:49 by Fitbit Moderator

My Versa Lite abruptly began loosing time. I have tried to set up the device to no avail. I keep getting a window that tell me something has gone wrong abort a nd try again. Where do I go from here.

 

Moderator Edit: Clarified subject

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‎01-31-2022 15:55 - last edited on ‎05-15-2024 04:24 by Fitbit Moderator

‎01-31-2022 15:55 - last edited on ‎05-15-2024 04:24 by Fitbit Moderator

Hi there, @Wlettie.

Thanks for the details provided, and the time taken while troubleshooting your Versa Lite prior to posting. I'm sorry you're having this experience and let me recommend trying the following steps in the given order to reconnect your watch to your iPhone:

  1. Forget your Versa Lite from the Bluetooth settings.
  2. Turn off other Bluetooth connections nearby.
  3. Force quit the Fitbit app and reboot your phone.
  4. Restart your watch to refresh its performance.
  5. Open the Fitbit app, tap your profile picture > Set Up a Device.
  6. Select your Versa Lite > Replace Device and follow the on-screen instructions.
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