Versa Lite keeps losing sync with iPhone

[Babsman]

My versa lite keeping losing sync with iphone . It went off this morning I updated i phone and it came back on but now it has gone off again 😢

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Babsman.

I am sorry to hear your Versa Lite keeps losing sync with your iPhone. I totally understand how you are feeling, I appreciate the additional details and I am here to help. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Thank you for your time and efforts. You can confirm the complete troubleshooting instructions to resolve the syncing issue at Why won't my Fitbit device sync?

Let me know if you have any questions.

[Vapoulter]

Still won’t sync on my phone - tried it all.  Still not connecting/syncing 

[Ashleyk13]

Mine is doing the same thing and I’ve had it for less than 24 hours. I have done literally all the “troubleshooting” forums tell me to do and still nothing. I can’t get it to pair and it makes me want to pull my hair out. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Vapoulter @Ashleyk13.

@Vapoulter I am sorry to hear your device is not syncing with your phone. I appreciate your troubleshooting efforts and would like to confirm if you've tried the following:

1. Remove your Fitbit and any other device from the Bluetooth settings.
2. Turn off other Bluetooth connections that are nearby.
3. Verify if the Fitbit app is updated to the latest version. See this link.
4. Force quit the Fitbit app.
5. Reboot your phone and restart your Fitbit with the steps from this help article.
6. Open the Fitbit app, tap on your profile picture > Set Up a Device.
7. Choose your Fitbit from the list and follow the onscreen instructions. 

@Ashleyk13 Thank you for joining the thread and sharing that you're unable to set up your new device. I appreciate your efforts to resolve this. I understand how frustrating this is for you and would like to confirm if you've followed the troubleshooting instructions from this help article: Why can't I set up my Fitbit device?

Looking forward to hearing back from you.