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Versa Lite loses time and won't hold a charge

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‎05-16-2021 19:12 - last edited on ‎05-17-2021 12:22 by

‎05-16-2021 19:12 - last edited on ‎05-17-2021 12:22 by

I have a macOS (latest version) iPad and latest version of VersaLite. My watch has continually lost time in the past week. Also battery not holding charge for 24 hours. I have spent more hours syncing and re-syncing and completely doing new updates that I am ready to put this watch in the trash. Wish I had purchased an Apple Watch. Jeez.

 

 

Moderator edit: subject for clarity 

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3 REPLIES 3

‎05-17-2021 12:21

‎05-17-2021 12:21

Welcome to the Fitbit Community, @AppleWatchNow.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling and recommend confirming that your Fitbit device is updated to the latest version as updates come with new features and bug fixes: How do I update my Fitbit device? Please also make sure you have turned on "Set automatically" for date and time on your iPad: open your iPad's settings > tap General > tap Date & Time > and then toggle "Set Automatically" on.

 

To maximize your Fitbit device's battery life, see the tips in Can I extend my Fitbit device's battery life?

 

Hope this helps!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎05-17-2021 17:08

In response to LiliyaFitbit

‎05-17-2021 17:08

Hi, Liliya,
Yes, I have done all of these things you mentioned. Actually several times. 38.33.1.30. Just did it again to be sure I did it correctly.
Nothing seems to bring it out of this mode. I have turned off all everything except for the step tracker. The brightness is on the dim setting. I have followed all instructions for time reset.
My iPad is completely shut down every night.
The whole thing is driving me nuts! It started with a sudden 2 hour slowness. Now it is just over 3. Why would this just start?
Thanks for your assistance. I am honestly thinking I should have spent the extra money and purchased an Apple Watch.
Lyn
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‎05-17-2021 19:44

In response to AppleWatchNow

‎05-17-2021 19:44

Thank you for your reply, @AppleWatchNow.

 

I am sorry to hear about the frustration this situation has caused, thank you for your efforts and the additional details. I recommend getting in touch with our Support team so they can evaluate your device's behavior and help you with this matter. Click here to get connected with them via chat or phone.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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