Versa Lite notifications won't open

[FancyJung]

Is anybody else having trouble opening the  versa lite notifications 

Moderator edit: subject for clarity and format 

[Guy_]

It has happened but may be you can fix it but

First lets check your current status to make sure it is correctly setup

What is your watch firmware version?

On the watch

Swipe left

Click on Settings

Scroll & click on About

Version near the top

What is your Fitbit app version?

In the phone Fitbit App

Click on profile photo [top left]

Help & Support

App Version at the top

Please post back the results to know next steps

[Rich_Laue]

Hi @FancyJung if you are taping the open on the tracker you are telling the watch to open the notification on the phone. 

Simply tap the notification once to open other wrist. You should have enough to get an idea of the message. 

[Guy_]

@drea97What is the problem?

[FancyJung]

I can’t access my notifications thru app
for my Fitbit Versa Lite

[FancyJung]

It’s the notifications setting in the app

That won’t open

[Guy_]

If you have an Android phone Try this

In Android phone Settings *

Apps

Fitbit

Storage - clear cache [not data]

Force Fitbit shutdown [though it doesn't seem to fully

Log back in to the Fitbit app

*Quick Shortcut:S Press and hold the Fitbit launch icon, then App info [on some phones]

[FancyJung]

Will that work with an iPhone?

[Guy_]

Unfortunately not, but try logout of the Fitbit App and restarting the phone, it may clear the cache.

Please post back how it goes.

[FancyJung]

Had to Uninstall then reinstall the app

[Guy_]

@FancyJung  Thats the way to clear the cache on an iPhone, glad its fixed.

[Rich_Laue]

Hi @FancyJung I've moved your thread asking for help with the notification settings on your iOS device to the iOS board. 

We thought you where asking about seeing notifications on your Versa Lite.