Versa Lite stuck in reboot mode

[smg123]

Here's a question for everyone who said they returned the fitbit because it wasn't working when the iOS updated is the new fitbit working?

Moderator edit: updated subject for clarity

[LizzyFitbit]

Hi @smg123. Welcome to the Community. I'm sorry for the delayed response.

Thanks for taking the time to join this thread. Before anything else, could you please let me know what issues have you had with your Fitbit? May I know what troubleshooting steps have you tried so far? Also, have you made sure to have the Fitbit app updated to the latest version? Please provide as many details as you can so I can help you with your inquiry.

I'll look forward to your reply.

[smg123]

I have a new versa lite which I wear on my right arm as I'm a lefty, it accidentally reset when I was wearing my jacket, the angle of my wrist and my sleeve did it.  Since then it's been stuck in reboot mode and won't accept the update.  Very frustrating.  

[LizzyFitbit]

Hi @smg123. It's great to see you here in the forums.

Thanks for replying back with more details about your Versa Lite. I'm sorry that it's stuck in reboot mode and unable to complete the update. I understand how you're feeling about this situation and to get your watch working, please give one try to the following steps:

1. Remove your Versa Lite from the Bluetooth settings.
2. Turn off other Bluetooth settings that are nearby.
3. Verify if the Fitbit app is updated to the latest version.
4. Force quit the Fitbit app and reboot your phone.
5. Open the Fitbit app, tap on your profile picture > Set Up a Device.
6. Choose your Versa Lite and follow the onscreen instructions.

Please leave your Versa Lite plugged into the charging cradle while doing the update and make sure the Fitbit app keeps running on the background until this process is completed.

Please keep me updated.

[smg123]

I had already tried this a number of times and it didn't work last week, tried it again last night and it's still on the fitbit logo and my app keeps telling me I need an update.  Additionally I've tried signing out of the app, deleting the app, I'm at my wits end.

[LizzyFitbit]

Hi @smg123. It's good to see you here again.

Thanks for your efforts while troubleshooting your watch with the steps posted above. I see where you're coming from about your Versa Lite not updating correctly and since we've exhausted our steps, I've requested a case on your behalf so our Support team can give you a hand. They'll send you an email shortly, keep an eye on your inbox.

I'll be around if you need anything else.