Versa Lite won't connect to Bluetooth on iPhone XS

[MellenHagen]

My Versa Lite started having syncing issues a few days ago.  My time would be out by 1/2 an hour so I would pull up the Fitbit app and sync.  It took an usually long time but eventually it would complete and the time would be correct.  I noticed in my Bluetooth settings that my Versa Lite would cycle back and forth from Connected to Not Connected.

I tried resetting my Versa Lite 2 times, I restarted my phone 3 times, I went into Bluetooth and selected Forget Device, then as a last resort I removed my Versa Lite from the Fitbit app and tried to set it up again.

Now my iPhone can’t find my Versa Lite at all.  Help!

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @MellenHagen. I am sorry for the delayed response.

I am sorry to hear your Versa Lite stopped syncing with your iPhone XS. Thanks for trying to resolve this, I totally understand how you are feeling and I am here to help. Since you've removed your watch from your Fitbit account, I recommend following our complete troubleshooting instructions: Why can't I set up my Fitbit device?

Let me know how it goes, I'll be around.

[MellenHagen]

Thanks for your reply. I sent the Fitbit in to Best Buy’s Geeksquad and got a gift certificate for a new one! Pays to get the extended warranty.

Marguerite

[LiliyaFitbit]

Hi @MellenHagen, thank you for your reply. 

I appreciate the information that you sent the device to Best Buy’s Geeksquad and got a gift certificate for a new one. Thank you for your time and efforts, I hope you continue enjoying the Fitbit experience and working on your goals. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Keep on visiting the forums. Happy stepping!