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Versa Lite won't sync to iPhone

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‎05-02-2020 07:27 - last edited on ‎05-03-2020 19:02 by

‎05-02-2020 07:27 - last edited on ‎05-03-2020 19:02 by

Everything has been fine till today and for some reason Blue tooth in iPhone cannot find my verses lite. I have tried all the things like rebooting phone, turning Bluetooth on and off etc but still no joy

 

 

Moderator edit: subject for clarity

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‎05-03-2020 19:01

‎05-03-2020 19:01

Welcome to the Fitbit Community, @LLeigh.

 

I am sorry to hear your Versa Lite stopped syncing with your iPhone. Thanks for trying to resolve this and I am here to help you. I recommend following our complete troubleshooting instructions from this help article: Why won't my Fitbit device sync? 

 

Please also do the following:

- Open Settings app on iPhone

- Scroll down, tap Fitbit -> Toggle Location to 'Always'

- Ensure toggles next to Bluetooth and Background App Refresh are turned "On"

 

 Let me know how it goes, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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