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Versa Lite won’t update

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‎02-16-2020 13:56 - last edited on ‎02-17-2020 10:44 by Fitbit Moderator

‎02-16-2020 13:56 - last edited on ‎02-17-2020 10:44 by Fitbit Moderator

I have the iPhone XS and it won’t update. Says data not cleared. Won’t track anything. Have removed and re added it to my phone and still won’t update. Won’t update on my I pad either. Just got this at Christmas so it’s not that old. Very frustrating, and useless....

 

Moderator edit: updated subject for clarity

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‎02-17-2020 10:55 - last edited on ‎09-21-2024 09:32 by Fitbit Moderator

‎02-17-2020 10:55 - last edited on ‎09-21-2024 09:32 by Fitbit Moderator

Hi @Deblh57. Welcome to the Community Forums.

Thanks for letting me know about your Versa Lite and the steps tried prior posting. I understand how you're feeling and I'm sorry that you're having this experience with your watch. I was checking your details and I've requested a case on your behalf so our Support team can give you a hand. They'll send you an email shortly to provide you with further assistance, keep an eye on your inbox.

I'll be around if you have another question.

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