Versa disconnecting from Bluetooth on iPhone 7

[ADabral]

Hi

My ~1.5 month old versa was working fine till a few weeks back. But has recently started giving issues regarding Bluetooth connectivity (iPhone 7)

I have restarted my watch 3 times already this week to restore the Bluetooth connection (which worked every time but is extremely annoying).

Has there recent update or something that might be causing this? 

Awaiting your response. 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @ADabral, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate you have brought this to my attention and for letting me know the troubleshooting steps you've tried so far. At this moment I would like to ask you to try the following steps in order:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else.