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Versa doesn't connect with iPhone X

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‎02-07-2020 16:44 - last edited on ‎02-09-2020 11:07 by Fitbit Moderator

‎02-07-2020 16:44 - last edited on ‎02-09-2020 11:07 by Fitbit Moderator

I just got my Fitbit versa & I can not connect it to my Iphone X. I turned it on & its stuck on the blue battery vertical bar on the left side and the fitbit logo on the right. Can someone help me?


Moderator edit: updated subject for clarity

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‎02-09-2020 11:22 - last edited on ‎05-23-2024 08:46 by Fitbit Moderator

‎02-09-2020 11:22 - last edited on ‎05-23-2024 08:46 by Fitbit Moderator

Hi @Navi_Vee13. Welcome to the Community Forums. I'm sorry for the delayed response.

Thanks for sharing the issues that you've experienced with your Versa. The Fitbit logo usually is displayed when the set up process wasn't completed correctly or if there is a pending update. That said, I'd recommend to try the following steps:

  1. Remove your Versa from the Bluetooth settings.
  2. Turn off other Bluetooth connections that are nearby.
  3. If you use more than one device to sync, make sure to remove the Versa from the other device's Bluetooth and take it to another room.
  4. Force quit the Fitbit app and reboot your phone.
  5. Restart your Versa.
  6. Open the Fitbit app, tap on your profile picture > Set Up a Device.
  7. Choose your Versa and follow the onscreen instructions.
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‎02-09-2020 11:48

In response to LizzyFitbit

‎02-09-2020 11:48

I am having issues too setting up my new Versa with my iPhone X - my phone couldn’t find the Fitbit. I followed all the directions you suggest here- I’ve shut everything off and on. Now the Fitbit says “data not cleared Sync and Try again”

but no place on the App does it say how to Sync- please help! 

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‎02-11-2020 13:05 - last edited on ‎05-23-2024 08:45 by Fitbit Moderator

In response to Elpie27

‎02-11-2020 13:05 - last edited on ‎05-23-2024 08:45 by Fitbit Moderator

Hi @Elpie27. Welcome! It's great to see a new face around and I'm sorry for the delayed response.

Thanks for taking the time to try the steps suggested in my post and letting me know what's displayed on your new Versa. I'm sorry that you're having this experience and since our troubleshooting was exhausted, I've requested a case on your behalf so our Support team can give you a hand. They'll get back to you via email so make sure to check your inbox.

If you have another question, don't hesitate to post it in the Forums!

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