Versa having trouble after updating to iOS 12

[SimplySircy]

What is the deal? I updated my iPhone 3 days ago- and have had nothing but issues ever since!! Not syncing- GPS not identifying settings from iPhone- Notifications not functioning- BlueTooth connectivity issues- I have deleted the app, reinstalled; I have powered the phone off/on; I have rebooted the Versa; anyone else having problems?

Moderator Edit: Clarified Subject + Format.

[GreginJaxFL]

Just read the forum, there are a few problems.

[Rich_Laue]

Hello @SimplySircy I've moved your iOS question out of the Versa support board and into the iOS board. 

[Baltoscott]

@SimplySircy

Try removing the Versa from the device list on the fitbit app and then adding it back as a new device.  This will cause it to go back through its set up process which may fix the glitches you are experiencing.

[MarcoGFitbit]

Hello @SimplySircy, thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @GreginJaxFL. As always, thanks for your help @Baltoscott and @Rich_Laue. 

@SimplySircy, I appreciate you have taken the time to post your questions and reporting these issues with us. As @Baltoscott mentioned, please try to add your Versa as a new device and update the Fitbit app if you haven't yet. Then monitor it and let us know if you're still experiencing these issues. 

Please note that it's not necessary for you to remove the Versa from the account, simply set it up on top of the existent one following these steps:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. 

[SimplySircy]

Thank you. I’ve tried this and it didn’t work.

Every morning, and sometimes throughout the day, I have to sync with the app manually. It usually takes several attempts, with several on/off’s of the Versa, the app, and the phone.

[Lmcet2010]

I am having the same issues and I have tried all the steps that has been posted to try. It works for like half a day and then will not connect. It will connect for a second then start searching to connect again repeatedly. 

[MarcoGFitbit]

Hello @Lmcet2010, thanks for joining the conversation, it's great to have you on board the Fitbit Community. It's great to see you too @SimplySircy, I hope you're doing well. 

@SimplySircy, thanks for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

@Lmcet2010, I reached our Support Team and it seems you have already created a case with them. I would like to suggest you that if you need further assistance, please reach them back on the same case you were replied to, as our Support Team will handle your case from now on. 

In case you need anything else, please feel free to reply as well. Happy stepping.

[Raychal]

Yeah I've had the same problem.  I contacted Fitbit support on Twitter and they don't know what's wrong.

[SimplySircy]

I had to return mine because it was never resolved- I hope you can work it through and keep yours!

[MarcoGFitbit]

Hello @Raychal, thanks for joining the conversation, it's great to have new members on board. It's nice to see you too @SimplySircy, thanks for taking the time to reply. 

@Raychal, I appreciate you have taken the time to report this to us and let us know you've already contacted our Support Team through Twitter. Thanks for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. 

@SimplySircy, I'm sorry to know you had to return your device, I sincerely apologize for the inconveniences you've experienced. 

Thanks for your patience and understanding, I hope you have a great day. 

[Tracey3579]

I am having the same problem and I've tried everything- restarting, reconnecting, deleting and reinstalling...very frustrating!  Any other ideas???

[MarcoGFitbit]

Hello @Tracey3579, have a warm welcome to the Fitbit Community, thanks for joining the conversation. 

I appreciate you've taken the time to report this situation and for letting us know the troubleshooting steps you've tried so far. At this moment, my best recommendation is to perform a Factory Reset on your Versa, then try to update it again. To factory reset your Versa, on your device, open the Settings app > About > Factory Reset or Clear User Data. Please note that erasing your Fitbit device erases any stored data, personal information, and saved settings, additionally, you will have to set it up again, which will prompt the firmware update to start again. 

I hope this can be helpful, give it a try and let us know the outcome. 

[StefanieViviana]

I am having the same issues that have been listed above. I’ve completed all the tasks as well as reached out to the support team.

[Raychal]

I gave up. Fitbit doesn’t care. I switched to an Apple Watch and have no more issues.

Sent from my iPhone

[StefanieViviana]

I realized this was an older post but I’m having this issue now. Maybe I’ll do that too