Versa is unable to connect with phone.

[Andy13]

I have the app on my iPhone, its worked with all my other Fitbits but with the Versa it says can't connect to Versa and won't let me switch clock faces or do anything else.

Moderator Edit: Clarified Subject.

[SunsetRunner]

Hi, which iPhone model are you using? 

[Andy13]

7

Sent from my iPhone

[SunsetRunner]

Hi, since this model is supported by Fitbit, it should be able to connect to connect your Versawith your iPhone. I would suggest the following:

1. On your phone, stop the Fitbit app and deinstall it. Do not remove or unpair your Versa.

2. Restart your phone

3. Reinstall Fitbit App and enable BT of course 

See whether these suggestions slove your syncing problem. If not, then I'm afraid you have to a Factory Reset. This article explains in full how to  do that and also that you will need to setup your Versa all over again with your phone, cause after the FR it acts as a new watch. 

[MeanaBee]

Hi Andy,

I found that many issues with connectivity falls back on the Bluetooth. I had an issue with my Versa where it wasn't recognizing any of my phone notifications and the list was empty.

All I did was turn off bluetooth for more than 30 seconds, force closed all my apps. Turned bluetooh back on, connected it to the versa, I did a "sync" from the fitbit app, suddenly everything worked again.

You may want to try that first before uninstalling everything unnecessarily.

[MarcoGFitbit]

Hello @Andy13  and @MeanaBee have a warm welcome to the Fitbit Community. It's nice to see you too @SunsetRunner, thanks for all your help. 

@Andy13, I appreciate your participation in the Forums and for sharing your experience with us. I wanted to reach out and ask you if the instructions provided by @MeanaBee  and @SunsetRunner were helpful for you. If you're still having trouble with your Versa and your iPhone, please let us know so we can check this further. 

Thanks for your patience and understanding, we'll be waiting to hear from you.