Versa is unable to pair.

[BrittanyAR]

I got a fitbit Versa today. I keep trying to connect it to the app on my iphone, it says to enter the number that comes up on the fitbit, so I do, but then it just sits there and says 'connecting' for ages and doesn't do anything.

I've tried turning off bluetooth, restarting the fitbit and my phone multiple times, uninstalling and reinstalling the app, forgetting all bluetooth devices from my phone, forgetting my Blaze from my fitbit account, trying to connect via app on my computer instead.

Nothing is working, it's driving me insane. I feel like I've literally reached wits end haha.

I thought maybe it was my bluetooth so I tried setting up my Blaze all over again from the beginning and that connected and paired within a minute so it seems to be the actual Versa fitbit.

Anyone got any advice?

Thanks!

Moderator Edit: Clarified Subject.

[Waroq]

Hey yeah mine did that today (just got mine too) i just left mine at that screen and let it to its thing and eventually it worked, took me ages to figure it out cus i was confused like you expecting it to take like 10 mins at most, but it took mine like 30-40 so just be patient and hopefully it works for you too.

[Username1145170]

Send it back as I have spent 2 hours, reading all the comments and have tried multiple times on multiple ipads, phones etc to connect this piece of *ahem* ....I get a lot of try agains and none of their suggestions work.

Bad product

Moderator Edit: Format.

[BrittanyAR]

Thanks for the reply, I think the longest I've left it is only 25 mins so I'll leave it to pair while I'm writing my essay so that will be about an hour and if it's not done by then I'll probably want to throw it across the room haha

@Username1145170 wrote:

Send it back as I have spent 2 hours, reading all the comments and have tried multiple times on multiple ipads, phones etc to connect this piece of junk ....I get a lot of try agains and NONE of their suggestions work.

Bad product

My partner said exactly the same thing, the same thing is happening with his and he does not have as much patience as me so he is absolutely done. Are you going to be sending yours back?

I'll also add though, perhaps they need to update their app in someway to support the Versa better? Surely it's not a coincidence that myself, my partner, my boss and it seems like quite a few other people are having the exact same issue. 

[Username1145170]

Being packaged in return mail...good thing I kept the box...Updating and connecting should not be this difficult....Fitbit needs to improve the process

[evanslowri12]

Hi, I’m just wondering if you got it to work in the end? I have just spent close to 3 hours with the exact same problem. 

[Username1145170]

No..gave up in frustration. I feel if i wrre successful, i would doing the same tomorrow.

[BrittanyAR]

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@evanslowri12 wrote:

Hi, I’m just wondering if you got it to work in the end? I have just spent close to 3 hours with the exact same problem. 

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Hi, no I spent about 8 hours all up yesterday trying to do it and after going through exactly the same thing my husband and I are taking both ours back to the store today for replacements and if the replacements don't work I'll have to accept there may be an issue with quite a few of the Versas. My husband is in IT and really savvy with all this stuff and he is baffled so that's not a good sign haha

[evanslowri12]

Ok thanks! I’ve decided to take mine back today too, I’m so disappointed! 

[BrittanyAR]

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@evanslowri12 wrote:

Ok thanks! I’ve decided to take mine back today too, I’m so disappointed! 

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I know I was so excited for it! I got a replacement today so I'll see what happens and post back. The man at the store said he thinks there is an issue with iOS, he took the one that I was returning and tried to pair it with his phone, an android, and it worked. But then we tried mine again and nothing happened, so that was weird.

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just thought I would update quickly, I got my replacement from the store today, it took a couple of tries putting the code in but it worked after about 20 mins.

So it's great that this one is working but man, it took some effort to get here! but it's a great fitbit.

I went from having a Blaze for quite some time to this so this one feels a lot different.

I personally love the clock faces! I chose one of the 'pets', I think it's cool how you get a treat for the pet every time you hit a step goal and if you don't hit the goals and give them their treats they're supposed to 'walk out', seems cute. 

[evanslowri12]

Great! I got my replacement today too and just set it up without any issues also, I love it!

[MarcoGFitbit]

Have a warm welcome to the Fitbit Community @BrittanyAR, @Waroq @Username1145170 and @evanslowri12, is great to have you on board.

@Waroq, I'm really glad your Versa was able to set up, please let me know if there's anything else I can do for you. 

@Username1145170, @evanslowri12 and @BrittanyAR, we really appreciate our members's input and feedback and I would like to thank you for yours. Our team is always looking to improve the Fitbit experience and I appreciate you have shared your experience with us. I sincerely apologize for the inconveniences this issue has caused you.

@evanslowri12 and @BrittanyAR, I'm very glad you were able to get a replacement and I'm happy it's now working correctly. 

If there's anything else I can do for you, please feel free to reply. 

[GlennaBean]

I had the exact same problem. I got my versa on friday, has only paired with my phone once. I called customer service and it paired eventually. The update took about an hour. Woke up this morning and everything is back to not pairing. This is driving my crazy. I plan on calling again and seeing what they suggest. 

[Smythsmyth]

Me too it’s driving me crazy 

Fitbit Versa is a dud how do I return it

[MarcoGFitbit]

Hello @GlennaBean and @Smythsmyth, I hope you're doing well, it's nice to see you around. 

@GlennaBean, thanks for letting me know you've already contacted our Support Team, please keep me updated with the information provided by them. 

@Smythsmyth, if your Versa is still having trouble setting up, please try the following:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
3. Restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen, then try to set up again.
4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the Versa one more time. 

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. 

[GlennaBean]

After 4 calls to customer service and going through the entire process a countless number of times, my case has been passed to the higher team. Not sure what this means, but I still have a fitbit versa that has not synced for 2 weeks. So hopefully this gets resolved. Thanks for your help.

[Smythsmyth]

Mine not working either synced for one day only

[MarcoGFitbit]

Hello @GlennaBean and @Smythsmyth, I hope you're doing well, thanks for taking the time to reply. 

@GlennaBean, I appreciate you have let me know you have already contacted our Support Team. At this moment they will handle your case and provide you with a proper resolution even if the troubleshooting steps don't seem to work. Please wait for their response.

@Smythsmyth, thanks again for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. I've checked beforehand and it seems you have a case created with them with I have referenced in the new case so our Support Team can be aware of the troubleshooting steps you've already tried. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.  

[Jessiemiz]

I’ve tried all of the different ways to reset/shutdowns/ etc. what do I do now that it won’t work at all and won’t even allow me to setup again. I’m very disappointed that I’m having issues like this just three days after initial setup. 

[lilianacardoso]

My husband just give me for mother's day and it was good to setup but when I tried to download music, it took forever, actually it didn't transfer anything.

decided to reset and setup again and now it doesn't pair at all, I have the number on my iPhone screen saying pairing your device for about 30 minutes!

I am really disappointed!