Versa is unable to pair.

[BrittanyAR]

I got a fitbit Versa today. I keep trying to connect it to the app on my iphone, it says to enter the number that comes up on the fitbit, so I do, but then it just sits there and says 'connecting' for ages and doesn't do anything.

I've tried turning off bluetooth, restarting the fitbit and my phone multiple times, uninstalling and reinstalling the app, forgetting all bluetooth devices from my phone, forgetting my Blaze from my fitbit account, trying to connect via app on my computer instead.

Nothing is working, it's driving me insane. I feel like I've literally reached wits end haha.

I thought maybe it was my bluetooth so I tried setting up my Blaze all over again from the beginning and that connected and paired within a minute so it seems to be the actual Versa fitbit.

Anyone got any advice?

Thanks!

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Jessiemiz and @lilianacardoso, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community. 

I appreciate you have shared your experience with me and for letting me know the troubleshooting steps you've already tried in hopes to resolve this issue. 

@Jessiemiz, if your Versa is still unable to pair, my best recommendation will be plug it in and make sure it's fully charged before attempting again. Additionally, as mentioned before, make sure there are no other Bluetooth devices around and that you have a strong WiFi signal. 

@lilianacardoso, if your Versa gets stuck during the setup process after you have entered the 4-digit pin, please force-quit the app and open it again. Then, go to Account and check if your Versa has been added under your name. If it's still not showing, please charge it completely before attempting again. 

Now, when it comes to transfer your music, please check @ErickFitbit's useful post about how to transfer music and troubleshooting steps in case you come across any trouble. Note that the guide is for Ionic, but the Versa shares the same version of the FitbitOS. 

Thanks for your patience and understanding, if there's anything else please feel free to reply. 

[GlennaBean]

I sent it back. I will request a new one and hopefully that works, but a LOT of people are having the same issue so I’m hesitant to be optimistic. Since nothing worked without it syncing to my phone, I am just disappointed and frustrated that I paid that much for a waterproof watch and that I couldn’t get this resolved faster. 

[Cubgirl1960]

Just received my Versa less than a week ago and I have had many of these same issues. Very frustrating! It’s great in those moments that it works, but I’m having a lot of trouble today even getting the screen to wake when I turn it up toward me. It is set to auto- but screen keeps staying black, even when I tap on it. I just found out how to turn it off and on (on this Fitbit community website- Not On any instruction pages😕). I’m really disappointed so far. I had a Pebble 2 and I loved it!  My BF has the Pebble now and I miss the ease of use it had.  Not happy so far!

[Xrp]

I'm in the same situation. Finally got it set up yesterday after hours of trying. Woke up this morning - not paired. I don’t get it. How can it unpair?  

[GlennaBean]

The bluetooth was faulty or something. They sent me a new versa and now
everything works. 🙂
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Moderator Edit: Removed Personal Information.

[MarcoGFitbit]

Hello @GlennaBean, I hope you're doing well, thanks for taking the time to reply. It's great to have you on board @Xrp and @Cubgirl1960, thanks for joining the Fitbit Community. 

@GlennaBean, I appreciate you have let me know you were sent a new Versa and is working as it should, I'm very glad! 

@Cubgirl1960, I appreciate you have brought this to my attention and that you have already tried to turn off/on your Versa. Tell me, did you do it by going to the Settings app or by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen? Have you tried the troubleshooting steps described on my previous post? Please let me know so I can determine what we should do next.

@Xrp, is your Versa unpairing often? Have you restarted your Versa and your phone already? If so, please let me know so I can check this further.

Thanks for your patience and understanding, please keep me updated! 

[Cosmosak]

Marco,

Thank you as holding the button on the left and the bottom right button at the same time restored my Versa.

suggest all who have problems with the Versa try that trick.

UPDATE:

Go down to where Marco has a solution on 05/02 as got mine working again.

His trick was to hold the button on the left and the bottom button on the right at the same time till the Fitbit logo shows. I did this and my Versa reconnected.

[MarcoGFitbit]

Hello @Cosmosak, thanks for joining the conversation, I hope you're doing well. 

I appreciate you have let me know that resetting your Versa helped you resolve your issue, I'm very glad! In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[cherylec_00]

When will the connectivity issue be resolved or the application, this is a horrible user experience.  I have vested 8 hours trying to sync two versas today.

[MarcoGFitbit]

Hello @cherylec_00, thanks for joining the conversation, it's always great to see new faces around the Fitbit Community. 

I appreciate you have joined us and let us know you're experiencing this issue and have already tried to troubleshoot your issue. Could you please elaborate a bit more about the issues you're experiencing and the troubleshooting steps you've tried so far? Are you having trouble setting up your Versa or syncing it? 

This will be very helpful for us to determine what we should do next. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[Mommeo56]

I have received three replacements. Spent 5 hours on phone with Fitbit. They FINALLY TELL ME VERSA WONT WORK WITH SPECTRUM CHARTER.  WHAT?  ABSOLUTELY A WASTE OF MY TIMEE.  AND I HAVE SPENT MUCH TIME ON THIS.  HORRIBLE PRODUCT.

[Mommeo56]

I HAVE SPENT COUNTLESS HOURS DOING EVERYTHING REQUIRED..  NO LUCK.  TOOK IT TO BESTBUY FOR HELP.  NO LUCK. CRUMMY PRODUCT.  AND, IT WONT WORK IF YOU HAVE SPECTRUM CHARTER.  GOING ON TO IWATCH.  AT LEAST THEIR PRODUCT WORKS WITH ANY WIFI.  SO BAD, SO SAD.  AND, FITBIT SAYS: “ SORRY, JUST DOEST WORK WITH MY WIFI.  LARGEST CABLE, WIFI IN THE COUNTRY AND IT WONT WORK.  B.S..

[Mommeo56]

I HAVE RECEIVED THREE REPLACEMENTS, NONE HAVE WORKED.  BOUGHT A BRAND NEW ONE FROM BESTBUY....STILL DID NOT WORK.  BAD PRODUCT.  AND INCREDIBLY FRUSTRATING SPENDING SO MUCH WASTED TIME.  

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@Smythsmyth wrote:

Me too it’s driving me crazy 

Fitbit Versa is a dud how do I return it

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