Versa is unable to sync.

[SunsetRunner]

I am unable to sync my Versa to my app on my iphone and mine is also when I did the update on the fitbit app.  Now they are telling me to send my Versa back and I will get a refurbished one.  I don't want a refurbished one.  These are way too new to already have refurbished ones. 

Moderator Edit: Clarified Subject.

[LZeeW]

@SunsetRunner  I am not an engineer, but I have had issues when new versions of the app update to my phone.  These are the steps I take:

• I log out of the app and then delete it
• I restart my tracker -- this does not lose data
• I restart my phone
• I download the app and log in

I don't think that these devices can get digital "cobwebs", but it seems to work for me.

I agree with you about the refurbished model.  Your Versa is under warranty. 

[MarcoGFitbit]

Hello @SunsetRunner, thanks for joining the Fitbit Community, it's great to have you on board. I appreciate your help @LZeeW, it's nice to see you around. 

@SunsetRunner, thanks for bringing this to my attention. I appreciate you have let us know you have already contacted our Support Team. Now, if you have already tried @LZeeW's troubleshooting steps, I would like to ask you to try the following:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

Finally, please keep in mind that we do not expect manufacturing issues to to affect our trackers but that's why every Fitbit tracker comes a limited product warranty and in case you have inquiries or doubts about what it covers, you can check it on this article: Return Policy & Warranty.

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply. 

[SunsetRunner]

I tried you way and it didn't work.  😞 

Just really sad that the minute I did the update on the fitbit app then it wouldn't sync I think it has something to do with the app. 

UPDATE:

I can't sync it to the computer because the Versa you can't sync them to your computer.  It states that right on there when you try to add it to the computer.  Very frustrating, I guess I will send it back and then deal with the refurbished but the sad thing looking at the message any kind of fitbit is not syncing after the app update.  

UPDATE 2:

I cant return it for my $ back because it is past the 45 days.  Which is not a lot of time to see if you are going to have issues I don't sync my fitbit nightly.

[MarcoGFitbit · Accepted solution]

Hello @SunsetRunner, thanks for taking the time to reply, I hope you're doing well. 

I appreciate you have come back and let me know you have tried all the troubleshooting steps I've provided. At this moment I would like to ask you to try to set up your Versa as a new device to reset the connection between the watch and your phone. Don't worry, none of the information already stored in your account will be deleted. 

Please follow these steps in order:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
   • Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
   • Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
   • Choose your tracker and follow the onscreen instructions to continue
   • When the app asks you to replace your current tracker, please replace it and continue with the process.
   • When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.
3. If the Versa is unable to setup, restart it by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen, then try to set up again.
4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the Versa one more time. 

I hope this can be helpful, give it a couple tries and let me know the outcome! 

[SunsetRunner]

thank you for being patient with me and I want to thank you for taking the time helping me.  I didn't realize when you restart your fitbit you had to wait for the fitbit logo to come up.  

Thank you again so much!!!!

[Gidgetz]

Ok I’ve done ALL of that close to a dozen times. Every time the app updates I get worse response from my Versa. I’m beginning to wonder if $300 was worth it?

[MarcoGFitbit]

Hello @Gidgetz, thanks for joining the conversation, it's great to see you around. I hope you're doing well @SunsetRunner, thanks for taking the time to reply and let me know your issue has now been resolved, I'm very glad! 

@Gidgetz, thanks again for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping. 

[yvonne131]

I’ve already done all this and it still won’t sync 

[MarcoGFitbit]

Hello @yvonne131, thanks for joining the conversation, it's always great to welcome new members to the Fitbit Community. 

I appreciate your participation in the Forums and for letting us know you've already tried the troubleshooting steps listed on this thread. At this moment, and to further assist you, I would like to gather some information from you:

• Phone model you're currently using.
• OS version running on your phone. 
• Versa version (go to Account > Versa to get it)
• App version installed on your phone (go to Account > Help to get it)

Thanks for your patience and understanding, we'll be waiting for your reply. 

[BeachMom23]

Thank you!! I just got this for Mother's day. And already it's apparently giving me a problem. But thankfully I found your help! 🥰

[Kerjenk]

I got my Versa 2 in June as a present. I got a new phone last week and everything transfered and worked just fine. Then yesterday it stopped syncing. I went through all of the steps listed. I tried uninstalling/reinstalling. i shut down both phone and versa 2, disconnecting from the bluetooth, etc. When I first set up everything on my original phone it took about 20 min. Last night it took over an hour for everything to download and work. This morning everything seemed to be working fine...I went for my walk it synced after that, but now it wont sync again. This is extremely frustrating