Versa is unable to sync.

[Mimimichelle]

My Versa will not sync. It also will not stay connected to my iPhone via Bluetooth 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Mimimichelle, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate you have brought this to my attention, tell me, have you tried to restart your phone and your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen? If so, I would like to suggest you the following:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

Additionally, I would like to recommend you to enable All-day Sync in the Fitbit app so your Versa can maintain a constant communication with your phone. To enable All-day Sync go to Account > Versa and scroll down until you find the feature. Don't worry, this will not drain the battery of your Versa or your phone faster than usual. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Mimimichelle]

Thank you for your email. I will try the steps you have offered and see if they help or not. I will let you know if it works.
Michelle

Michelle Rodriguez

[MarcoGFitbit]

Hello @Mimimichelle, I hope you're doing well, thanks for taking the time to reply. 

You're very welcome, please feel free to reply in case you need anything else after trying the troubleshooting steps provided above. I'll be happy to continue assisting you. 

Happy stepping!