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Versa not connecting and time is off

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‎10-02-2019 07:18 - last edited on ‎10-03-2019 13:19 by Fitbit Moderator

‎10-02-2019 07:18 - last edited on ‎10-03-2019 13:19 by Fitbit Moderator

I noticed last week that some of my exercise was not showing. Then no notifications. Did the updates on phone and Versa . Still can’t find device and won’t connect to Bluetooth. Now this morning my time is off about 45 minutes! I am tired of messing with this.

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎10-03-2019 13:35

‎10-03-2019 13:35

Hi @Pjewell12. Welcome to the Community Forums.

 

Thanks for letting me know about your Versa's behavior and the issues experienced with it. I understanding how you're feeling as your device should be syncing correctly, and appreciate your efforts while working on it. I've been informed by our Support team that a case was opened for you and they're already providing you with assistance. I'm sure our team will work with you and if the issue persists, feel free to let me know.

 

See you around.

Best Answer

‎10-06-2019 08:21

In response to LizzyFitbit

‎10-06-2019 08:21

Nothing is fixed! It still won’t connect to Bluetooth or WiFi. The time is so far that I can no longer just wear it for steps! They blend into the next day because it is now more than 8 hrs off. I work on this everyday trying to connect it.it just cannot be found. I have wasted so much time and money on this item I think it’s time it was replaced. Not sure of warrant but have only had this about 9 months. Please help!

Best Answer

‎10-10-2019 20:15

In response to Pjewell12

‎10-10-2019 20:15

Hi @Pjewell12. Thanks for getting back and I'm sorry for my delayed response.

 

I appreciate your efforts while working on your Versa to get it connected and syncing correctly. Since you had a case opened before, I've gone ahead and let our Support team know that this issue is persisting. They'll be further investigating and working on this with you, make sure to check your inbox so you can receive more details about your case.

 

If you have any other question, feel free to let me know.

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