ios 13

[blkatz]

App won't work on my phone.  Have uninstalled and installed.  Disabled and re-enabled bluetooth.  Re-started phone.  Won't work since ios-13.  Won't even let me log in or send me a reset password.  Getting an error message ("something went wrong").  Works fine on my ipad that does not have ios13 on it! Have a fitbit Alta.

[SunsetRunner · Accepted solution]

Hello @blkatz 

Welcome to the community. I see your having trouble with your Fitbit app working properly since the newest iOS update. I noticed that you can still use your iPad without issue. I do know that trying to Bluetooth your Fitbit to two devices at the same time can cause multiple conflicts. Have you tried disabling the Bluetooth on your iPad and see if that resolves your issue? I would certainly try that. If that doesn’t resolve your issue I would disable the Bluetooth on the iPad then completely uninstall then reinstall the Fitbit app to have a fresh start. 

Here’s how:

1. Log out of the Fitbit app and force shut the app by swiping up

2. completely uninstall the Fitbit App from your device

3. now completely shut down your device and wait about 1 min then restart your device 

4. once your device has reloaded reinstall the Fitbit app by downloading it from the App Store

5. once it’s installed, log into your device as you normally would with username and password 

6. don’t touch anything in the app...just wait until you get a prompt from your Bluetooth.

7. When prompted by your Bluetooth tap yes 

8. now try to sync 

Doing this will give you the cleanest install and should repair your syncing time issues.

😃 Please let me know if I provided you with the best answer to resolve your issue. 

[blkatz]

Did not work and I am unable to reinstall the app.  When I try to log in I get a message "Oops.  Something went wrong. Please try again."  I also can't set it up as a new device and get the same remark."  So now, I have no app on my phone and no way to re-install it.

[SunsetRunner]

Hello again @blkatz 

I’m sorry your getting the same results as you did originally. Can you check to see if your device is compatible with the Fitbit App? You can check that information here: https://www.fitbit.com/devices

[blkatz]

Yes - It's definitely compatible.  I have an iphone 7 plus and a Fitbit Alta.  Worked fine until the update.

[SunsetRunner]

Hello again @blkatz 

I think you best course of action at this point would be to call Fitbit Customer Service. You can find ways to contact them here: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs&co=GB

Im sorry I can’t be more help