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Fitbit Charge 2 not sync or not pairing

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‎10-10-2019 03:56

‎10-10-2019 03:56

Hi,

 

my fitbit charge 2 is not sync anymore. I have removed it and now trying to set it up again but it wont work. I have done all the steps suggested but still nothing. 

 

And the bluetooth of my phone can find it. Has anyone had this issue and if so how did you resolve it. 

Thanks

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0 Votes
2 REPLIES 2

‎10-10-2019 06:06

‎10-10-2019 06:06

Hello @SunsetRunner 

Welcome to the Fitbit Community. I see your having trouble syncing your Charge 2 to your device. I hope I can help you. Let’s try restarting your Charge 2 first. You won’t lose any data doing this. Here’s how: 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
  4. Press and hold the button to restart your tracker:
    • For Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
    • For Charge 3—press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
  5. Unplug your tracker from the charging cable.

I would also suggest logging out of your Fitbit app, force shut the app by swiping up, turn off your device then back on again. Log back into your Fitbit App again and seen if your syncing issues have resolved. ** If this does not work try restarting your Charge 2 several times using the restarting instructions above.

😃 I hope this does indeed resolve your syncing issue and provides you with an answer to your problem. Please keep me posted

 

Best Answer

‎10-10-2019 15:13 - edited ‎10-10-2019 15:14

In response to SunsetRunner

‎10-10-2019 15:13 - edited ‎10-10-2019 15:14

Hello @SunsetRunner , welcome to the Community Forums! It's nice to see you again participating here in the Community Forums @SunsetRunner, your help is appreciated. 

 

@SunsetRunner  First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you but I'm here to help you with this. That said, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. Please make sure that your mobile device is compatible because due to a compatibility concern you can experience connection difficulties.

 

Keep me posted, I'll be around if you need anything else.

Best Answer