Versa not connecting to iPhone

[Tereza17]

Hi, my versa stopped to sync with my iphone. I searched the conversations here, and I already removed the device from fitbit app, removed device from iphone bluetooth, restarted iphone and versa, all day refresh at place. What else can I try?

Thank you

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Tereza17. I am sorry for the delayed response.

I am sorry to hear your Fitbit Versa stopped syncing with your iPhone. Thanks for trying to resolve this and I am here to help. Since you've removed the device from the Fitbit app, please make sure your app is updated to the latest version and follow these steps:

1. Tap the Today tab, and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

If you experience any difficulties with setting up your Versa, please confirm our complete troubleshooting instructions: Why can't I set up my Fitbit device?

Keep me posted on the outcome. 

[Tereza17]

Hi, I already removed also the app from iphone and installed it again. I
tried also with android phone and it does not help.

[LiliyaFitbit]

Hi @Tereza17, thank you for your reply. I am sorry for the delayed response.

I appreciate your efforts and the additional details. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.