Versa not showing up in account devices

[r_anderson22]

I recently purchased a Versa Lite, but I have had a fitbit account for some time. I have had both the Blaze and an Aria scale.

Anyway, I went through the setup process of the Versa with no problems. It is recognized immediately and paired immediately. All the steps are completed and everything looks good. After everything is completed the Versa shows up in my account below the Aria and is connected. 

Within a few minutes the Versa just disappears from my account. I can't figure out what is going on. Bluetooth is working fine and everything is still paired and connected in my phone settings (Iphone XS). Notifications are still going to the watch without a problem even though the Versa doesn't appear in my devices within the fitbit app. 

There is no way to change clock faces or anything since I can't access the Versa within the app. I decided to set it up again and went through the process. No problem, it takes less than a minute and everything looks good. This time it disappears from my account within 20-30 minutes. 

Any ideas? 

[r_anderson22]

I recently purchased a Versa Lite, but I have had a fitbit account for some time. I have had both the Blaze and an Aria scale.

Anyway, I went through the setup process of the Versa with no problems. It is recognized immediately and paired immediately. All the steps are completed and everything looks good. After everything is completed the Versa shows up in my account below the Aria and is connected. 

Within a few minutes the Versa just disappears from my account. I can't figure out what is going on. Bluetooth is working fine and everything is still paired and connected in my phone settings (Iphone XS). Notifications are still going to the watch without a problem even though the Versa doesn't appear in my devices within the fitbit app. 

There is no way to change clock faces or anything since I can't access the Versa within the app. I decided to set it up again and went through the process. No problem, it takes less than a minute and everything looks good. This time it disappears from my account within 20-30 minutes. 

Any ideas? 

[SunsetRunner]

Hello and welcome to the Fitbit Community @r_anderson22 

I’m sorry to see your experiencing issues. I had to read your post several times because I have never come across this type of issue before. It’s actually quite odd. I think your efforts to set up your device again was a great idea but sorry to see that effort failed to solve this issue. I really think you should certainly call Fitbit Customer Service to get this sorted out. Here are ways you can contact them here: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

I did notice that you posted this same issue in another forum. I’m going to merge them together here so it won’t cause confusion. If you find time I’d really appreciate you coming back after this is resolved to let me know what steps were taken to get you up and running again correctly. Having that knowledge could help me help others. 😃