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Versa not syncing and losing time with iPhone 6

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‎09-07-2020 18:27 - last edited on ‎09-09-2020 11:40 by

‎09-07-2020 18:27 - last edited on ‎09-09-2020 11:40 by

My versa has not had any issues until the last update for the last 1 year and 9 months. Now it will not sync with my iPhone 6 and loses time. I have tried every thing suggested in all the posts I have read.... what now? 

 

 

Moderator edit: subject for clarity 

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‎09-08-2020 06:06

‎09-08-2020 06:06

Hi @Cab54, welcome to our Fitbit Community! I'm sorry to hear that your Fitbit Versa is not syncing properly and it won't keep the correct time. By the way, thank you for troubleshooting this issue before contacting our forums.

 

In order to avoid providing the same information, let me know what troubleshooting steps you have tried. In the meantime, try the steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest. Finally, monitor your watch and see if it syncs properly and keeps the correct time.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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