Versa not syncing on iOS12 (app version 2.79)

[Kat707]

Hi!

I wrote yesterday b/c my Versa stopped syncing w/ the app after I installed the iOS 12 update on my iPhone. I made sure I had the latest version of the Fitbit app (2.79), which I installed yesterday. Unfortunately, my Versa is still not syncing and losing time. 😞

I’ve exhausted all the troubleshooting tips to no avail - I try to sync w/ the app and it says “looking” with no results. 

Any other tips / thoughts?  Sigh. 

Moderator Edit: Clarified Subject.

[NurseSchrocl]

I’m having the same problem. Have you contacted the company?

[Kat707]

No, but I’ll contact them tomorrow. If I’m able to find a solution, I’ll share it here. 🙂

[Karenchew]

I also have the same problems, when can be solve? I have totally reset my vesra , now I can’t do anything. Who can help me ?

[MarcoGFitbit]

Hello @Karenchew and @NurseSchrocl, thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you around @Kat707, I hope you're doing well. 

I appreciate your participation in the Forums and for reporting this situation to me. I understand you have already updated the Fitbit app but your Fitbit device is still not syncing correctly.  

@Karenchew and @NurseSchrocl, if you haven't done it yet and as you have already restarted your Versa, I would like to suggest you the following steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

@Kat707, would it be possible to let me know which troubleshooting have you tried so far? This will be very helpful for me to check this further. In the meantime, I would like to suggest you to set up your Versa as a new device to reset the connection between the watch and your phone. Don't worry, all the information already synced to your account won't be deleted and your Versa can store up to 7 days of detailed information as well. 

To set up your Versa as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, give it a try and keep me updated! 

[Karenchew]

I try to restart my iOS and my vesra several times at the end I reset my vesra . Now it as a new device or I can call it sleeping beauty . I try to log in to my account, and set up a new device, when I choose my tracker ( vesra) it will pop out ( com.HTTP error 403 ) , please advice . I need my Fitbit everyday. 

[Kat707]

Welp,
Thanks for the information, but STILL not working.
I reinstalled it as a new device and went through the set-up steps (double checking my WiFi connection while simultaneously charging my Versa). It connected once... and then, “looking...and...looking”, and then not syncing again.
Back to square one.
Here’s what I’ve done so far:
1.) Deleted then reinstalled the Fitbit app. (I’ve done this at least 6 times in the last 2 days.)
2.) Shutdown and then restarted my Versa 5 times.
3.) Shutdown then restarted my iPhone 3 times.
4.) Deleted several apps on my Fitbit.
5.) Attempted to login to my Fitbit account on another device.
The only thing I haven’t done is to reset it back to factory settings. If you advise it, I’ll give it a try, but at this point, I’m extremely frustrated and disappointed in this product.
In the few minutes it’s taken me to reply to your message, my Versa has already lost 2 minutes in time, so it’s not even an effective watch.

Sent from my iPhone

[MarcoGFitbit]

Hello @Kat707 and @Karenchew, I hope you're doing well, thanks for taking the time to reply. 

I appreciate your participation in the Forums and for coming back with more information about this situation. 

@Karenchew, at this moment I would like to try to set up your watch again. We had some issues that prompted the error 403 to appear but these have been resolved by now. If you're still seeing the issue, please force-quit the app and try to log set it up again. 

@Kat707, thanks again for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.

[Karenchew]

Thank you for your reply, I have add my vesra to Fitbit successfully.

But when I tried to add my debit card , I couldn’t see “wallet “ tile , how ?

i dunt want to reset it again, please advise 

[Cicala]

I also have been unable to sync since monday. I tried to reinstall the app, i turned everything in and off. But nothing happens. It keeps looking and looking

[MarcoGFitbit]

Hello @Cicala, thanks for joining the Fitbit Community, it's great to have you on board. It's great to see you too @Karenchew, thanks for taking the time to reply. 

@Karenchew, I appreciate you have come back and let me know you were able to set up your Versa. Now, if you're not able to see wallet tile, please make sure your Versa is NFC ready by checking its back. If Fitbit Pay is listed in the text surrounding the heart-rate sensor, you can make payments from your watch:

If your Versa is NFC ready but you're not seeing the Tile, go to Account > Versa, take a screenshot of what you're able to see and reply to me with it, this will be very helpful for me to check this further. 

@Cicala, I appreciate your participation in the Forums and for letting me know your Versa is not syncing correctly. Thanks for letting me know the troubleshooting steps you've tried so far. At this moment, please try the troubleshooting steps listed on my previous reply and if after trying them the Versa is still not syncing, let me know so I can determine what we should do next. 

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply. 

[Karenchew]

I lose my location weather syncing, any body can help ?

[MarcoGFitbit]

Hello @Karenchew, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back and let us know about this new issue. Would it be possible for you to elaborate a bit more about the issue you're experiencing as well as the troubleshooting steps you've tried so far? This will be very helpful for me to check this further, every detail will be helpful. 

Thanks for your patience and understanding, I'll be waiting to hear from you. 

[KekeKel]

I have tried resetting Bluetooth, restarting Vera’s and A km still having issues. The App is syncing but the device is no longer stanching fornicate messages or other features. The Versa doesn’t even show up in the Bluetooth list (even after restarting)

[MarcoGFitbit]

Hello @KekeKel, thanks for joining us, it's great to welcome new members to the Fitbit Community. 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know the troubleshooting steps you've tried so far. At this moment, my best recommendation would be setting up your Versa as a new device to reset the connection between the watch and your phone. Don't worry, none of the information already saved in your account will be deleted. 

Now, to set up your Versa as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Ersk]

Hi I have the same problem, latest version of IOS and previous versions. Latest version of Fitbit app and previous. Always the same problem “device failed to sync” my Versa

I have followed all the previously suggested steps turning off bike tooth, re starting phone, logging into Fitbit.com on another device, re setting the Versa and STILL the problem comes back.

if I check in IOS blue tooth (which I have also forgotten device then re-paired) the Versa shows as connected to the iPhone. In the Fitbit app what seems to happen is the Versa connects for a short while then disconnects, re connects and disconnects over and over again.

FYI  I have also removed the Versa from the Fitbit app, forgot it in Bluetooth  set it up new Versa watch in the app / re-paired via the app and still the same useless cant sync device.

As a customer it’s incredibly frustrating and really I’m very disappointed. I think it’s a major software problem!! 

[Ersk]

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