Versa not syncing to iPhone 11

[Mrsjacob]

I have tried everything, I can't count how many times I've uninstalled the Fitbit app, or restarted my Versa. It will only stink when i 'install new device.' It stays connected for about a half an hour and then will not sync again, and does not show up in the app. I've searched these forums and tried everything suggested to no avail. Anyone have any other ideas?

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Mrsjacob.

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with syncing your Fitbit Versa to your iPhone 11. Thank you for your efforts to resolve this. I totally understand how you are feeling as you would like to enjoy your watch without any issues. Our team has recently released a new version of the Fitbit app. Please make sure you have downloaded the new version by following these instructions.

After that please confirm if the watch is paired to your account and if not, follow the steps to set it up: How do I set up my Fitbit device?

If your watch is paired and you continue experiencing difficulties with syncing, I recommend double checking the complete troubleshooting steps from this help article: Why won't my Fitbit device sync?  

Let me know how it goes, I'll be around.

[Mrsjacob]

I have done all of the steps mentioned, even though I had the current
version of the app I deleted it and started over. The Versa will sync for
about five minutes and then not again.

[LiliyaFitbit]

Hi @Mrsjacob, thank you for your reply. 

I appreciate your efforts and the additional details. I understand that your watch is paired to your Fitbit account? If you're on iOS 13 or higher, I recommend doing the following: 

- Open Settings app on phone
- Scroll down, tap Fitbit -> Toggle Location to 'Always'
- Ensure toggles next to Bluetooth and Background App Refresh are turned "On"

Please keep me posted. 

[Mrsjacob]

I’ve just done this also, to no avail 😞

[LiliyaFitbit]

Hi @Mrsjacob, thank you for your reply. 

I am sorry to hear the issue persists, I understand that this can be very frustrating. Thank you for your efforts to resolve it. I've sent your case to our Support team so they can investigate further. You will receive an email from them soon.

Let me know if you have any questions.