Versa not syncing with app / Disconnecting from Bluetooth.

[Rawker16]

Just within the last week, my Versa won’t stay connected to my iPhone Bluetooth (no updates performed) or the mobile app.  When I uninstall, turn off/back on, restart it will connect and then shortly thereafter disconnect and can’t be found.  Notifications are on, location (set to always), powered up.  Hoping you can help!:-)

Moderator Edit: Clarified Subject.

[Lildee4567]

I’m having the same problem.  It’s driving me crazy.  It’s making me want to switch to an Apple Watch. 

[MarcoGFitbit]

Hello @Lildee4567 and @Rawker16, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for the troubleshooting steps you've tried so far. Please note that your Versa doesn't sync nor pair through the Bluetooth Settings on your phone and will only appear as "connected" when you have enabled Notifications or All-day Sync from the app. Nevertheless, at this moment I would like to suggest you the following:

1. Go to the Bluetooth settings on your phone and if your watch is on the list of paired devices, tap on it and select Forget this Device.
2. Restart your phone. 
3. Go to the Fitbit app and tap on Account > Versa > All-day Sync and enable it. 
4. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.
5. Set up Notifications (if you want to receive them on your Versa)

It has been tested and confirmed that All-day Sync will not drain the battery on your phone or watch faster than usual, so this feature will establish a link between your phone and your Versa making it easier to sync. 

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. 

[Rawker16]

Thanx Marco -

I already have All Day Sync on and have gone through the Forget This Device process too - I’ve even turned everything off, deleted/add back . . .
hopefully it’s just a temporary hiccup that resolves itself (hoping the text issue gets resolved too) as I really do love Fitbit (I’ve had a few models & currently use a Charge 2 & a Versa).

Thanx!

[MarcoGFitbit]

Hello @Rawker16, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back and let me know you've already tried the troubleshooting steps I've provided earlier. At this moment I would like to suggest you to open the Fitbit app, then manually sync your tracker or watch. Then, uninstall the Fitbit app, restart your phone and install it back. After that, monitor the app and let us know if you notice any improvement. 

Thanks for your patience and understanding, if there's anything else you might want to add, please feel free to reply. 

[Rawker16]

Thanx again for following up Marco. So I tried what you suggested and within an hour, it had dropped off/disconnected from the app & phone.

I also have a Charge 2, I’m going to only use it for a couple of days to see if I have the same issues - willing to try anything right now:-)

Thanx!


Melanie

[MarcoGFitbit]

Hello @Rawker16, I hope you're doing well, thanks for coming back and let me know you've tried the troubleshooting steps I've provided earlier. I sincerely apologize for the inconveniences you've experienced and I will be waiting for your next update. 

Thanks again for your patience and understanding, I'll be waiting to hear from you. 

[Rawker16]

Good morning Marco -

I think we finally solved it! I deleted the app a couple of times and everything seems good now for a few days.

Thanx for all your help - another satisfied Fitbit customer!!


Melanie

[MarcoGFitbit]

Hello @Rawker16, thanks for coming back and let us know your issue has now been resolved, I'm very glad! 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[LolaTX]

It took me OVER THREE MONTHS for my Versa to decide to go anywhere except the setup screen (after loving it for 5 months)! It took two more weeks of doing everything ANY person suggested on these forums and finally it gave me a code with which to sync. THAT took 32 times before it "stuck." NOW it's not keeping the correct time. No - not confused between 12 and 24 hours.... It runs 30 minutes behind, ten, or just six minutes behind. Syncs don't help. I REFUSE to unpair and start THAT nightmare again. Maybe I need to get another one? I bought it December 2018......