11-04-2019 16:08
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11-04-2019 16:08
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I have a regular Versa, not the new one. There was an upgrade a few days ago and now it doesn't sync with the app unless I open the app (in other words even if the app is open, I have to open and close it to get it to sync) and it is uber slow.
Are others having trouble?
Answered! Go to the Best Answer.

Accepted Solutions
11-05-2019 07:44
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SunsetRunner
11-05-2019 07:44
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Hello and welcome @donnasmetz
Im sorry to see your having syncing issues. Currently this is a known issue being experienced by some individuals but let’s try a few things to see if that doesn’t get you back up and running again:
Please first check here to insure that your IOS Device is compatible with the new Fitbit App:https://help.fitbit.com/articles/en_US/Help_article/2315
If your are indeed compatible with the new Fitbit App there are a few things we can try to get you syncing again.
Let’s try restarting your Fitbit Tracker: Heres how:
https://help.fitbit.com/articles/en_US/Help_article/1186
If your still experiencing syncing issues I would suggest force shut the App and restart. Here’s how:
Turn off your Bluetooth
log out of the Fitbit App
completely shut down your device, wait 1-2 mins then restart your device
once your device fully loads enable your Bluetooth again
now log back into your Fitbit App as you normally would with your email address and password
now sync your device
If your still having syncing issues you can try uninstalling and reinstalling the Fitbit App. You will not lose your data doing this.
Here’s how:
1. Log out of the Fitbit app and force shut the app by swiping up
2. uninstall the Fitbit App from your device
3. now completely shut down your device and wait about 1 min then restart your device
4. once your device has reloaded reinstall the Fitbit app by downloading it from the App Store
5. once it’s installed, log into your device as you normally would with username and password
6. don’t touch anything in the app...just wait until you get a prompt from your Bluetooth.
7. When prompted by your Bluetooth tap yes
8. now try to sync
Lastly please check your iOS settings if this problem persist and try this:
- Open your phone's settings.
- Scroll down, tap Fitbit > Toggle Location to "Always".
- Ensure toggles next to Bluetooth and Background App Refresh are turned ON.
😃 Hopefully these suggestions resolve your syncing issue. Please let me know

11-05-2019 07:44
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SunsetRunner
11-05-2019 07:44
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Hello and welcome @donnasmetz
Im sorry to see your having syncing issues. Currently this is a known issue being experienced by some individuals but let’s try a few things to see if that doesn’t get you back up and running again:
Please first check here to insure that your IOS Device is compatible with the new Fitbit App:https://help.fitbit.com/articles/en_US/Help_article/2315
If your are indeed compatible with the new Fitbit App there are a few things we can try to get you syncing again.
Let’s try restarting your Fitbit Tracker: Heres how:
https://help.fitbit.com/articles/en_US/Help_article/1186
If your still experiencing syncing issues I would suggest force shut the App and restart. Here’s how:
Turn off your Bluetooth
log out of the Fitbit App
completely shut down your device, wait 1-2 mins then restart your device
once your device fully loads enable your Bluetooth again
now log back into your Fitbit App as you normally would with your email address and password
now sync your device
If your still having syncing issues you can try uninstalling and reinstalling the Fitbit App. You will not lose your data doing this.
Here’s how:
1. Log out of the Fitbit app and force shut the app by swiping up
2. uninstall the Fitbit App from your device
3. now completely shut down your device and wait about 1 min then restart your device
4. once your device has reloaded reinstall the Fitbit app by downloading it from the App Store
5. once it’s installed, log into your device as you normally would with username and password
6. don’t touch anything in the app...just wait until you get a prompt from your Bluetooth.
7. When prompted by your Bluetooth tap yes
8. now try to sync
Lastly please check your iOS settings if this problem persist and try this:
- Open your phone's settings.
- Scroll down, tap Fitbit > Toggle Location to "Always".
- Ensure toggles next to Bluetooth and Background App Refresh are turned ON.
😃 Hopefully these suggestions resolve your syncing issue. Please let me know

11-06-2019 04:48
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SunsetRunner
11-06-2019 04:48
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Hello again @donnasmetz
I just wanted to check back in with you to see if your still experiencing issues or has my suggestions helped resolve the problem. Please do keep me posted 😃

