ISO13 update charge 2

[bmfreeman]

Any update on what is being done to resolve the connection issue with the IOS 13 update?? Seriously about to go to apple watch. This is ridiculous that it has been going on this long with no resolution...

Sincerely, one very unhappy customer!

[SunsetRunner · Accepted solution]

Hello and welcome to the Fitbit Community @bmfreeman 

Im sorry to see your having syncing issues. Currently this is a known issue being experienced by some individuals as you may know but let’s try a few things to see if that doesn’t get you back up and running again:

Please first check here to insure that your IOS Device is compatible with the new Fitbit App:https://help.fitbit.com/articles/en_US/Help_article/2315
If your are indeed compatible with the new Fitbit App there are a few things we can try to get you syncing again.
Let’s try restarting your Fitbit Tracker: Heres how:

https://help.fitbit.com/articles/en_US/Help_article/1186

If your still experiencing syncing issues after trying to restart your Fitbit Tracker I would suggest force shut the App and restart. Here’s how:

Turn off your Bluetooth 

log out of the Fitbit App

completely shut down your device, wait 1-2 mins then restart your device 

once your device fully loads enable your Bluetooth again 

now log back into your Fitbit App as you normally would with your email address and password 

now sync your device 

If your still having syncing issues after trying to force shut the Fitbit App you may wait to try uninstalling and reinstalling the Fitbit App. You will not lose your data doing this. 

Here’s how:

1. Log out of the Fitbit app and force shut the app by swiping up

2. uninstall the Fitbit App from your device

3. now completely shut down your device and wait about 1 min then restart your device 

4. once your device has reloaded reinstall the Fitbit app by downloading it from the App Store

5. once it’s installed, log into your device as you normally would with username and password 

6. don’t touch anything in the app...just wait until you get a prompt from your Bluetooth.

7. When prompted by your Bluetooth tap yes 

8. now try to sync 

Lastly please check your iOS settings if this problem persist and try this:

1. Open your phone's settings.
2. Scroll down, tap Fitbit > Toggle Location to "Always".
3. Ensure toggles next to Bluetooth and Background App Refresh are turned ON.

😃 Hopefully these suggestions resolve your syncing issue. Please let me know 

[SunsetRunner]

Hello again @bmfreeman 

I just wanted to check back in with you to see if your still experiencing issues or has my suggestions helped resolve the problem. Please do keep me posted 😃