Versa not syncing with app.

[AnzoP]

No updates on my fitbit dashboard since 8/8. 

Moderator Edit: Clarified Subject.

[Lesley17]

I have done all of these steps twice and my versa still will not connect 

[MarcoGFitbit]

Hello @Lesley17 thanks for joining the conversation, it's great to have you on board the Fitbit Community. 

I appreciate you have joined us and let us know you've already tried the troubleshooting steps listed on this thread. At this moment, if your Versa is still having trouble syncing, my best recommendation would be setting up your watch as a new device to reset the connection between the Versa and your phone. Note that none of the information already stored in your account will be deleted as it gets stored in our servers and not in your phone. 

To set up your Versa as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

Give these steps a try and let us know the outcome. 

[Eseline]

Hi I had the same problem! I tried every trick in the book - Bluetooth on/off, restarted my versa manually 6 times, turned my phone on and off - the only thing that worked for me was when I deleted and the redownloaded the Fitbit app the next day!

[MarcoGFitbit]

Hello @Eseline thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. I'm very glad you have taken the time to let us know the troubleshooting steps you've tried in order to resolve this issue on your side, I'm sure they will be very helpful to other members of the Community. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[ElizabethPocock]

What if you do all that and it still won’t sync. I bought this in January brand new from Costco and it was almost $200, and it doesn’t work I even tried resetting to factory settings and it still won’t work. Even tried other devices and it still won’t work. Made a new Fitbit account and it still won’t work! Plus everything suggested here. Waste of money :money_bag: 🤔

[ElizabethPocock]

1. iPhone XS
2. OS version 12.4.1
3. App version fit bit 3.4 (859)
4. Versa version not sure because I rest everything and now it’s stuck on the sync your Fitbit screen. And I deleted it from the Fitbit app in hopes to resync but it’s not working anymore.

[A10moore]

I have done all of that and now the bluetooth doesn't work at all, any suggestions would be appreciated 🙂