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Versa not syncing with iPhone 6S

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‎07-25-2018 16:07 - last edited on ‎07-27-2018 09:59 by Moderator Alum

‎07-25-2018 16:07 - last edited on ‎07-27-2018 09:59 by Moderator Alum

My versa is no longer syncing with the app. Anyone have suggestions on what to do? 

 

Moderator Edit: Clarified Subject.

Best Answer
0 Votes
3 REPLIES 3

‎07-25-2018 22:07

‎07-25-2018 22:07

Hello @AS86

Had this problem with my ionic, restarting it solved the problem. 

I am having no problems with my Versa so far. 

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
Best Answer

‎07-26-2018 05:55

In response to ACG

‎07-26-2018 05:55

Just a little p.s. to @ACG‘s good advice. Tap here for instructions on how to restart your Versa. 

Best Answer

‎07-27-2018 10:17

In response to SunsetRunner

‎07-27-2018 10:17

Hello @AS86, thanks for joining the Fitbit Community, it's great to have you on board. It's always great to see you @SunsetRunner and @ACG, thanks for all your help. Smiley Happy

 

I appreciate you have brought this to my attention. If you have already restarted your Versa as @SunsetRunner and @ACG kindly recommended, I would like to suggest you to try the following:

 

  • Make sure the latest version of the Fitbit app is installed on your phone.
  • The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
  • Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
  • Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

  1. Force quit the Fitbit app. 
  2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
  3. Open the Fitbit app.
  4. If your Fitbit device didn't sync, restart your phone again.
  5. Open the Fitbit app.
  6. If your Fitbit device didn't sync, restart it one more time.
  7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
  8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer