07-25-2018
16:07
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07-27-2018
09:59
by
MarcoGFitbit
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07-25-2018
16:07
- last edited on
07-27-2018
09:59
by
MarcoGFitbit
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My versa is no longer syncing with the app. Anyone have suggestions on what to do?
Moderator Edit: Clarified Subject.

07-25-2018 22:07
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07-25-2018 22:07
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Hello @AS86
Had this problem with my ionic, restarting it solved the problem.
I am having no problems with my Versa so far.
ALAN | VAN,B.C. Canada Community Council Member
Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS
Click here Fitbit help for more solutions
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07-26-2018 05:55
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SunsetRunner
07-26-2018 05:55
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07-27-2018 10:17
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07-27-2018 10:17
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Hello @AS86, thanks for joining the Fitbit Community, it's great to have you on board. It's always great to see you @SunsetRunner and @ACG, thanks for all your help.
I appreciate you have brought this to my attention. If you have already restarted your Versa as @SunsetRunner and @ACG kindly recommended, I would like to suggest you to try the following:
- Make sure the latest version of the Fitbit app is installed on your phone.
- The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
- Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
- Check that your Fitbit device's battery isn't critically low.
If your device still won't sync, try these steps:
- Force quit the Fitbit app.
- Go to Settings > Bluetooth and turn Bluetooth off and back on.
- Open the Fitbit app.
- If your Fitbit device didn't sync, restart your phone again.
- Open the Fitbit app.
- If your Fitbit device didn't sync, restart it one more time.
- If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
- If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.
I hope this can be helpful, give it a try and keep me posted in case you need anything else.
